Me cobraron por un pago no procesado[ Translation-I was charged for an unprocessed payment ]

Pues resulta que quise comprar un producto de 5$ vía Microsoft Store en línea así que puse mi tarjeta para encontrarme con que el pago no fue procesado, luego quite mi tarjeta de la cuenta para evitar inconvenientes y me llamaron del banco diciendo que el
pago fue procesado por un monto de 70$, revise mi historial de pedidos y sigue vacío, ¿como puedo tener mi dinero de vuelta?

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Translation-It turns out I wanted to buy a $5 product via Microsoft Store online so I put my card to find that the payment was not processed, then I removed my account card to avoid inconvenience and I was called from the bank saying
that the payment was processed by An amount of $70, check my order history and it's still empty, how can I get my money back? ]

:)

 

Tengo gold pero me cobraron el juego de gold [Translation - I have gold but they charged me the gold game]

Alguien sabe como contactarse con Ms por un reclamo?

Tengo xboxgold pero me cobraron el juego del mes

Ms. Splosion Man??

que por cierto no quiero salvo que sea gratis :-=

Muchas gracias

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[Translation -

Anyone know how to contact Ms for a claim?

I have xboxgold but I was charged the game of the month Ms. Splosion Man??

Which by the way I do not want unless it is free:-=

Thanks a lot]

 

urgente [mod translation: urgent]

como puedo hacer silver mi cuenta estando en un paquete familiar??? ya que no me deja por que dice que hay un problema con la forma de pago

[mod translation: silver as I can make
my own being in a family package?? and
that keeps me that says there is a problem
with the payment]

 

Hello Karlyn

Sorry about the charge on the account. You can
Contact Us and when asked request a callback from a support agent. They will be able to see what the charge is for and help you out if able.

Hope this Helps.

Thanks

Brad

Xbox Forum Team