Mc login problem

Hi Mombey,



Thank you for reaching out to us!



The best way to reach Live Support would be here:

Contact Us. To request a callback, follow these steps:



(Steps subject to change)

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



Once they call, explain the issue and they
will be able to help you. I hope this helps a bit more.

Also, just in case I listed the German number below.

0800
181 2968

Hours of operation:



08:00 - 21:00 clock Monday to Friday



08:00 - 19:00 clock (Saturday) / 09:00 - 17:00 clock (Sunday)

1. Are you getting any error messages?

Yes, there´re written: ,,We tried to sign you in to your XboxLive Account, but something went wrong"

2. Is this issue happening to other games as well?

Not in Games but in the Xbox App

3. Have you made any changes on the device prior to this case?

No, I had bought Minecraft Java and then I got Mcpe for free

4. Are you signed in with the Microsoft account that was used to purchase the game?

Yes

5. Do you have any third-party antivirus running on the device upon launching the game?

No, ----> 3.

Do you have an German Support, because I´m not so good at English?

And...I´ve already tried this Tips.

This started happening to me yesterday when the servers were having issues. I restarted my computer and now today I have been able to login with no issue to the Xbox App. It was happening on both my main PC and my Surface, both are working fine after
restarts.

Hi,

There are different factors that we have to take into consideration on why you are unable to sign in using your Microsoft account in Minecraft: Windows 10 Edition on your device. Let's gather the following
information so we can gain a better grasp of your case:

• Are you getting any error messages?
• Is this issue happening to other games as well?
• Have you made any changes on the device prior to this case?
• Are you signed in with the Microsoft account that was used to purchase the game?
• Do you have any third-party antivirus running on the device upon launching the game?

In the meantime, you may perform the following solutions that can help resolve your concern:

Solution 1:
Check your order history

With your Microsoft account signed in, click this

link and check if the game is there.

Solution 2:
Check the system requirements for the game

Click
here for a checklist that can aid you in determining whether your Windows 10 device is game-ready.

Solution 3:
Run the troubleshooter for Windows apps

Visit this
page and follow the prompts on your screen.

Solution 4:
Check for updates for apps and games from Windows Store

Check out this
link and perform the steps provided.

Solution 5:
Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, refer to this

page for the steps.

Solution 6:
Uninstall and reinstall the game

All the instructions are
here. Make sure to restart your device before reinstalling the game.