May update broke my xbox

Eonian Starfire · May 23, 2017

hi, after the May 2017 update I cannot access any games or apps, receive error code 0x8027025a. Sometimes it works after 20 attempts , sometimes does not. Very frustrating given that also my disc drive often does not work, and the system update always crashes
- both old issues so let's just focus on the first issue: nothing is working! I think I need a new system update ASAP to undo the damage.

:)

Mister Gwyther · May 23, 2017

Update may have broke my xbox...

Hey there Bomb! I understand you are having some issues with this update. Just to clarify, when you tried the steps in that guide, what happened? Did you get the same error, a different error, or did nothing happen? I'm especially curious about when you
tried doing a manual update (USB or CD), did you get the same error, or did nothing happen at all? Let me know, thanks!

bomb3005 · May 23, 2017

Update may have broke my xbox...

Wednesday my Xbox was fine, yesterday I tried to download the latest update, it failed and now I can't connect to Xbox live and my Xbox is freezing sometimes.

When downloading the update I get error message 397F 0000 3080 0503 8007 0468. Sometimes the Xbox makes a clicking sound when trying to download.

I've tried the suggestions on http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/153327.aspx but no joy, also tried the clearing the updates thing. Any suggestions welcome?

WPAK · May 23, 2017

Hi there,

please try if you can do a factory reset via the settings (Reset Xbox One Console to Factory Defaults), if that fails try
these steps:

Make sure the console is fully powered down.

Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

You can release the BIND and EJECT buttons after the second power-up tone.

When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results

AV3NG3D RAG3 · May 27, 2017

Hi there,

please try if you can do a factory reset via the settings (Reset Xbox One Console to Factory Defaults), if that fails try
these steps:

Make sure the console is fully powered down.

Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

You can release the BIND and EJECT buttons after the second power-up tone.

When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results
Click to expand...

I've tried both ways for me it only makes the game work for a few hours then it stops!

VallatoryElk606 · May 29, 2017

Try hard resetting your console, When you reset, keep your games and apps.

MegaBadMitchell · Nov 1, 2018

Hi there,

please try if you can do a factory reset via the settings (Reset Xbox One Console to Factory Defaults), if that fails try
these steps:

Make sure the console is fully powered down.

Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

You can release the BIND and EJECT buttons after the second power-up tone.

When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results

I've tried both ways for me it only makes the game work for a few hours then it stops!
Click to expand...

i have also tried all ways and bought a new console and still have the issue.

VallatoryElk606

Try hard resetting your console, When you reset, keep your games and apps.

WPAK

Hi there,

please try if you can do a factory reset via the settings (https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults), if that fails try
these steps:

Make sure the console is fully powered down.
Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.
You can release the BIND and EJECT buttons after the second power-up tone.
When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results

AV3NG3D RAG3

Hi there,

please try if you can do a factory reset via the settings (https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults), if that fails try
these steps:

Make sure the console is fully powered down.

Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

You can release the BIND and EJECT buttons after the second power-up tone.

When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results

I've tried both ways for me it only makes the game work for a few hours then it stops!

MegaBadMitchell

Hi there,

please try if you can do a factory reset via the settings (https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults), if that fails try
these steps:

Make sure the console is fully powered down.

Press and hold the BIND button and the EJECT button and then press the
Xbox button on the console.

Continue holding the BIND and EJECT buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

You can release the BIND and EJECT buttons after the second power-up tone.

When executed properly it will show a menu where you can select a factory reset.

When doing a factory reset you can choose the option to keep Games & Apps installed, so you shouldn't have to redownload those.

Let us know the results

I've tried both ways for me it only makes the game work for a few hours then it stops!

i have also tried all ways and bought a new console and still have the issue.

Mister Fitzer

Hey Bomb, I'm sorry to hear about your HDD! However, no update should be able to 'break' your HDD. Have you since tried the HDD on another console that's already taken the update (such as a friend's), to see what happens then? If not, please give that a
try, and let's go from there.

May update broke my xbox