May have just lost 20$ Due to gift loss, How do gifts work?

I opened up a support ticket and they re sent the game and that it could take a while for games to Arrive, Fingers crossed the Re-send worked and I didnt lose my money on it 🤞

Check your order history at http://account.microsoft.com you should see the code listed there and can give them the code.

I can't find gifting! How do I redeem a gift? I also have keys due me.

Very similar problem, I purchased a €5 gift card on Friday to test whether I could buy an Xbox with it on the Microsoft store. It worked, so I told my friends to gift me those gift cards. I redeemed a total of two gift cards worth €20 each, both of which
do not show up When trying to purchase a console. There it only gives me €5. When trying to purchase a game, it shows me €25, which is still €20 short. I talked to Microsoft support yesterday evening and we went through some steps, but sadly it did not work.
So I can’t use the €40 gift cards as expected, and 20 seem to be entirely lost somehow.

Hi MarcosPinon,

Thanks for the reply.

May we know if you are the one who purchased the gift card?

If yes, you may come back to the store you have purchased the gift card with and ask for their assistance.

If no, ask the person that gave you the gift card for the receipt. If the person who gift you the card lost it then that person needs to ask the store they have bought the gift card with for help.

If any case, the gift card was not given to you nor you bought it for yourself. May we ask how did you acquire the gift card?

Regards,