Mass Effect Legendary Edition Reward didn’t unlock

Discus and support Mass Effect Legendary Edition Reward didn’t unlock in XBoX on Consoles to solve the problem; Hi, Just wondering if anyone is able to help, I purchased MELE from the Xbox Store when I went into Microsoft rewards to claim the 6000 points it has... Discussion in 'XBoX on Consoles' started by CrossSilver350, May 7, 2021.

  1. Mass Effect Legendary Edition Reward didn’t unlock


    Hi,

    Just wondering if anyone is able to help, I purchased MELE from the Xbox Store when I went into Microsoft rewards to claim the 6000 points it has not unlocked for me.

    Obviously I have bought the game so can’t undo this - I have tried uninstalling and reinstalling to get the reward but this hasn’t worked.

    Any help is greatly appreciated, Thank you in advance

    :)
     
    CrossSilver350, May 7, 2021
    #1
  2. Nursemorph Win User

    Mass Effect Legendary Edition Reward didn’t unlock

    Finally received a response from support after a week and 2 requests;

    "Upon further review, we found that an internal issue occurred which prevented your bonus points from being awarded automatically in your account. As a resolution, I have manually added 6000 points to your account. Please sign in and confirm your available balance."
    Glad to hear you got a successful resolution...I got the same thing with the 250 point MELE achievement punchcard where they manually added them
  3. R.W. 281 Win User

    Mass Effect Legendary Edition Reward didn’t unlock

    Finally received a response from support after a week and 2 requests;

    "Upon further review, we found that an internal issue occurred which prevented your bonus points from being awarded automatically in your account. As a resolution, I have manually added 6000 points to your account. Please sign in and confirm your available balance."
  4. R.W. 281 Win User

    Mass Effect Legendary Edition Reward didn’t unlock

    Unfortunately, after following the proper steps and preordering the game on the 5th (then actually playing the game upon release/install), as of the 20th I still had not received the 6000pt reward. I submitted a support ticket at that time but, as of today (2:40pm EST on the 27th), I have yet to get a response from anyone at MS, and still no reward points...
  5. D1G1T4L D3MON Win User

    Mass Effect Legendary Edition Reward didn’t unlock

    I bought it first and then found out that there were points to get for it and it's not letting me acquire them now. Is there any way to fix this?
  6. soylant Win User

    Mass Effect Legendary Edition Reward didn’t unlock

    Yeah mine still haven't unlocked. Already finished the first game and no luck.
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Mass Effect Legendary Edition Reward didn’t unlock

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