Mass Effect 3 French voice overs only. Why?

zer0dysseus · Feb 7, 2019

I bought Mass Effect 2 and 3 a little over a month ago on the xbox live store. I played through the first and second games entirely in English and when I got into the 3rd game, the voice overs are in French, and I can't change it(i.e. Its greyed and locked).
Why is this a thing? There were no warnings or any sorts of heads up what so ever on the xbox store page, either. Now before anybody says "check your region, language or locale settings", I thought of that and checked everything. It's all the way it should
be. Now I know I'm not the only person having this problem as I have posted on other threads concerning this problem and so far, nothing. Now I'm not asking for a refund, nor will I probably get one at this point. All I want is an answer as to how or why this
happened and will it ever be fixed.

Also, before anybody says ask the developer...well....

https://answers.ea.com/t5/Mass-Effect-3/Mass-Effect-3-French-to-English/td-p/6598060

.. they're blaming microsoft, apparently (There are a few more threads about this issue on EA's forums as well, but I figured this one was be more relevant to my point).

Also, that being said why don't they simply release
this to the xbox live store here in North America, or at least Canada where the problem is occurring.

(Translated from German: Experience the dialogues of Mass Effect 3 in the English original!
This pack is for players who own the Italian, German or French version of Mass Effect 3 and want to experience the English original cast of the speakers.)

(Also, I hope those hyperlinks go where I want them to.)

:)

zer0dysseus

Yes it is actually just Mass Effect 3 and all the text is in English and the voice overs are exclusively French.

As to setting my region to US, I really don't want to do that unless it's 100% guaranteed to solve the problem and from what I've read up on(mainly on the threads), it doesn't.

I also did in fact buy this on the xbox 360 from the marketplace (I.e. Digital download) and I'm playing it on the 360.

Also, I want to make note that I did inadvertently double post this question. When I tried post this yesterday, it gave me an error saying it "could not post this question at this time". So about a half hour ago I posted again, different wording mind you,
but the same question nonetheless. So everybody can just ignore my second post and just keep this one.(My bad.)

XBF Nestor S

Hey Zer0 thanks for the update.

We apologize for the inconvenience this has caused but rest assured we are here to help. We suggest looking into our Request
an Xbox digital product or subscription refund since it Doesn’t work as expected:
Describe the issue and include any error codes you received, plus any troubleshooting steps you tried, fill it out and let us know how it goes!

XBF Diego M

Hi there!

Thank you for bringing this to our attention.

I asked someone to look into it and see what he can find, but it does seem to be a specific region issue to Canada. I understand why one would be confused that the game is only in French and does not have the option to choose between French or English.

Just to confirm is it just Mass Effect 3 and the text is in English but voice over is in French correct?

A possible workaround would be to set your region to US but I don't really recommend doing that since that can affect your services or billing options on your account that could be complicated to correct and it takes 3 months to change your region again.

Did you purchase the game on a Xbox 360 or online from the marketplace? Are you playing on Xbox One or Xbox 360?

Let us know and we'll look into this further.

XBF Diego M

Hi zer0dysseus,

I responded to your original open thread
here so I will be locking this duplicate thread since we shouldn't be making more than one thread about the same topic as stated in the

Xbox Forums Rules and Guidelines.

We'll be happy to continue assisting you on your first thread.

Thank you!

Novakyad

- Over 120+ hours in Skyrim

- Mass Effect 2 (Continuation of Mass Effect 3 preparation playthrough)

Only two games, I'm focusing on.

Mass Effect 3 French voice overs only. Why?