Marketplace pass purchase not working

Hi there iMadgun8! Just to clarify, games sold on Games on Demand requiring an Online Pass for online multiplayer do not include the Online Pass in the purchase price. You can purchase an Online Pass via the Marketplace.

You purchased the DLC before you bought the season pass. Sorry, but there is a no refund policy on items purchased from the marketplace.

Unless of course he purchases the online pass from the marketplace for 800 microsoft points.

For most EA games, you need an Online Pass to play them. If you purchased your game new, there should be a code with the game. If you purchased it used, you'll need to purchase the online pass on our Marketplace.

Sorry to hear you're upset. However, when you purchase an expansion pass from a store such as GameStop you're not actually purchasing the pass but only currency to purchase the pass in the marketplace. You can check this at commerce.microsoft.com to confirm
any currency you may have on your account as well as purchases.