March PunchCard Rewards & VIP Gems NOT DEPOSITED

PLEASE STOP LOCKING MY THREADS before the issue has been resolved.

Two reps told me in my previous thread that I cannot see rewards deposited into my account from the pending credits section of my account on XBL Rewards but that is false.

I can see credits deposited into my pending credits section if I check my history.

I preordered 5 or 6 games through the promotion period but did not receive the credits by the end of March.

I double checked my main Microsoft account page looking for the refund $15 credit as well as the pending credits history page on XBL Rewards account and it is not reflected in either place.

I only preordered two games at the end of January, zero in February, and then three towards the end of March.

I do not have the promotional credits or VIP gems deposited in my account.

Please help.

Thank you.

:)

 

xbox rewards anniversary

Hello !

i've just reached my xbox rewards anniversary since March 1st but i didn't see anything in my rewards panel to claim the VIP Gems i deserve for it. ( 300 VIP Gems apparently)

Can you help me for this problem please .

Best regards

 

No Rewards for purchases

Mine Rewards credits are not posting again. According to my rewards history, I received a credit on Jan 31 for purchases and a credit on Feb 1 for Games on Demand Pre-Order Punchcard. On March 31, I received 5000 VIP credit. From Feb 1 through Mar
1, my purchases were $64. For April, they ware $264. I am at 5 star VIP Rank. Please help. I also show on Feb 1, purchase of ME Andromeda, GR Wildlands, and For Honor. That should account for the Punchcard Reward.

 

I just went further back through my history and I do see rewards deposited in the beginning of February, but a rewards rep told me that rewards wouldn't be deposited until a couple weeks AFTER the third preordered game had been released which is why i'm
confused here.

I only preordered two games end of January and none in February, so did I somehow receive the rewards early??

Thank you

 

Hi Splattered23. We lock threads once answered because it is easier for us to get to new threads. If we've answered a thread and you would like to continue with the conversation, we welcome you to open a new thread.

For the Games on Demand Pre-Order Punchcard, you were awarded 15,000 Rewards Credits on February 2. The three pre-orders were for Monster Hunter: World (1/21), Dragon Ball Fighterz (1/25), and Far Cry 5 (2/2). Rewards Credits and Gems have been awarded for
that offer. You can see this on your MyStatement and also in your Gems Statement. The Credits were deposited to your Microsoft account on February 21 and you can view that at the Commerce page.