March of Empires: My account disappear after re-link via MSN

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this KK_Z

Sorry to say but from Microsoft side is not possible to restore progress or view and remove third party accounts linked to your Microsoft account

For this specific concern you need to reach Gameloft support
If they're not able to help you, unfortunately is not possible to do more

Me too, I’m having this issue today. Despite me re linking all of my accounts and re booting everything it still asking me to re link my Xbox and discord accounts after I have done this via all the apps.

Yes, attempted to contact Gameloft with issue but to say their customer service was no help would be exaggerating. I was able to fix link myself by using a workaround to the authentication. By switching my MSFT act. to no password account using authenticator to log in. It wasn't a smooth process by any means I literally had to wait for the Authentication log in to time out as program not responding. Then when I accepted option to close program the link was restored.

I certainly appreciate you responding.

I don't admit to knowing my way around the way the user log in system works completely but suspect their failed game update corrupted credentials on their server. From what research I could find it points to credentials to get out of their server to MSFT to verify account were deleted or altered. Somehow my switch no password forced a connection. I say that with a very limited knowledge of the process.

I appreciate you putting in the work to figure this out! Glad you are up and running and will reference your answer above to anyone else that might be having a similar situation.

Thank you again and happy gaming!

Greetings 480man,

Have you reached out to Gameloft support about this? I would be very interested to hear what they say.

The reason I ask is that if this is the only game this is happening with, then it falls on their support to be able to help with a solution.



However, you can try checking the account link at our consent site here just to make sure the link is still active. You can attempt to unlink the account but be aware that with the account issues happening right now, it is no guarantee the link will be able to be reestablished.

Keep me informed of your findings and we can see what we can do to help.