March Of Empires back to lv1 after logged in other device

Violet.Van · Dec 14, 2021

I linked my game March Of Empires (MOE) on windows platform, also ever bought bundles in that hotmail acc, but my pc broken can't open anymore , and after few months used new laptop to login but become lv1, i called Gameloft customer service but they said need to contact windows cause that already not their authorizes to check. How to recover my game on windows or may i unlink and register new moe acc on windows to new email? anyone can help me pls?

:)

Violet.Van

which gameloft? they already said can't only microsoft can. cause that already in windows platform. i contacted Microsoft CS they said need contact Xbox cs, but xbox cs in Singapore and USA , how i call them ? i'm in indonesia.. so expensive to do international call.

SamQY

I logged into the game for the first time and in no time asked me to log into any account or link any account to the game account or anywhere.

I saw that in the tab ''profile'' the game assigned me a name and in the loading bar, I see that there is mention of a Gameloft ID.

I logged into other accounts in the Microsoft Store app and the Xbox app and nothing has changed regarding that ID and name to my profile. I reset the application to see if any tab to log in to any account appeared or if it would change the ID/profile within the game, nothing changed. And let's say I had logged in with the wrong account and wanted to unlink and log in to another account, who should also do that is the game's developer. Microsoft has nothing to do with the game problem.

SamQY

I found the option to log in with the Microsoft account but nothing happens when I try to log in (the developer's responsibility to fix this too) and the game allows you to buy content without entering any account other than the account that is logged in the Microsoft Store app which only serves as a means of payment.

Even if you log in using your Microsoft or Facebook account, you are only using the log-in information from those accounts to log into the game, neither Microsoft nor Facebook is responsible for your progress within the game.

SamQY

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

From the game's description in the store, the developer doesn't seem to have enabled cloud-saved progress for that game. You'll have to get in touch with them to find out how to catch up on your progress.

Violet.Van

no, it has, we need login to windows to play that game on pc, and also we bought bundles by Microsoft store, how come not linked?

March Of Empires back to lv1 after logged in other device