Many, many problems. Need help.

So. There was a promotion on my account a few months ago where I could get xbox live for $1. But my internet was shut off soon after, and I was unable to cancel the renewal. Because of that, I have $20 of back payments on my account, that I literally CANNOT
pay. (The payments are put on a dead card and I don't have the money to switch it to a new account) I can't go to my account and cancel the renewal because it won't let me on my account because my payments are backed up and I can't go on the web. I tried deleting
my account, but you can only do that if you don't have any outstanding payments.

Is there any way to fix this? And why do they keep charging me if Live Gold isn't being renewed?

:)

 

So Many Problems

Thanks for following up, THE1AUTOCRAT. The descriptions in your original post about how your console freezes, the disc tray won't open correctly, and the graphics degrade definitely points to a repair. However, it's definitely up to you whether you want
to send it in or not. Regardless of your decision, please make sure to refrain from any self or unauthorized repairs as that would violate the
Terms of Use.

If you'd like to conduct some more tests just to cover all your bases before sending your console in, I would recommend running through the troubleshooters related to the issues you are experiencing. "Screen
Freeze Solution" and "Disc Drive Solution" would be a good place to start.

Hope this helps provide you with some further steps going forward. Keep us posted on how the troubleshooter work out.

 

So Many Problems

I'm not under warranty anymore. But, I think I'll try that can of air stuff. The xbox stays in the basement and I have tried cleaning it out, but never with the can of air method. Thanks.

 

You would need to call phone support and speak to billing in order to resolve this issue. Nobody in the forums can help with billing issues.

 

Thank you. Thankfully, (somehow) my subscription got cancelled, so I don't have to worry about that part anymore.