Manual eject not working.

CeruleanRug333 · Jul 15, 2019

I have a disc stuck in my Xbox 1 x and the bluray disc won't eject when pressing the eject button (it makes a repetitive whirring like noise then stops) and inserting a straightened paper clip when the console is off into the left hole to manually eject
it is not doing anything. I know that the paper clip hits something solid before finding the actual hole after wiggling a bit, I've gotten past the solid part. It's not going down to 2 inches ( a bit more than an inch is how far it goes before it hits something
else) fully but does that matter? Is there any way to get the disc out by this point besides hurting the disc drive or taking apart the Xbox?

:)

ThisGameIsSucky

It isn't necessarily recommended to move a console while there is a disc inside of it. This is an exceptional case but, I personally think sending the console out for servicing while there's a disc in it isn't a good idea as there's a good chance the disc
could get ruined traveling long distances in the mail to be serviced or you just won't get it back/it won't be sent back if they get it out.

I would personally recommend, because it has happened to me before, taking your console somewhere local like a GameStop or some other chain electronics store like a Best Buy or a locally owned electronic hobby store. They should be able to do it quickly
and hopefully not break the console or ruin the disc. As this is a very trick situation, you should call around your town/city first and find some local options and what they can do seeing as how like I said, this is such a fragile situation to simply ship
the console off.

Gimpy_P

when you insert the clip and hit something solid you need to put some pressure on it, you are manually pushing a "lever" that pushes the disc out, not an electric release.

Honda Man 04

You have already tried part of this link (just with a different tool), but see if the rest of this link will help. https://support.xbox.com/help/hardware-network/console/manually-eject-disc

You can request service here. https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

XBF Diego M

Hi CeruleanRug333,

I'm sorry to hear the manual eject hole by the disc tray is not popping the disc out slightly for you to grab it. I'm not sure if you have to push inside of the hole at an angle, but if you've given it a few tries already with no success, I recommend
contacting customer support to help you set up a repair order and notate that there is a disc stuck in the console.

Side note: That number provided by an ambassador has been discontinued and will not connect you to customer support. You now have to login to the contact Xbox support portal to request a callback.

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select request a call from support if available or there should be a number for you to call

CeruleanRug333

It did not work, thank you for the number.

Manual eject not working.