Managing Billing Accounts

Hi

In my "Payments & billing" tab in my Microsfot Live account, I have three Billing accounts, one is a GB – Personal, one is a JE – Personal and the other is a JE – Business. I live in Jersey so I recently migrated my GB - Personal account to
a new JE - Personal account but it has not transferred my Xbox Live Gold membership or my £3.40 balance.

What I would like to do is to transfer my Xbox Live Gold membership and my £3.40 balance from the GB – Personal to my JE – Personal and then close my GB – Personal so that I can purchase the Forza Horizon 2: Storm Island add-on.

I believe that this cannot be done so I would like my Xbox One to only use my JE - Personal account but at the moment, it uses my GB - Personal account. Is there a way to select which Billing account it uses?

Thanks



Edward

:)

 

Managing your Billing Account

Hello to the xbox LIVE community!



Have you...

• Ever wanted to check the exact date of when your xbox LIVE membership started and ended?
  
• Ever wanted to check when you bought Microsoft Points? Or received them through a promotion?
  
• Ever wanted to check how many Microsoft points you have spent per month? Year? And/Or what date you spent them on? As well as what content you purchased?
  

Well you can do all that and more by visiting
https://billing.microsoft.com!



In order to view your accounts billing and purchase history information you will need to sign in, simply enter the Windows Live ID (email) and password which are associated to your xbox LIVE account.



When you first log into the website you will be shown your "Billing and Account Management" overview. On this page you will see two main boxes of information relating to your account:



In the first box:

• Your payment methods / Payment types
  
  &
• Your points and credit / Microsoft Points.
  
  
  

In the second box:

• Your services / Service name
  

Ok, lets get started on the first box you can see!



Under "Payment Types" (depending on wether or not you have a credit/debit card associated to your account) you will see either a credit/debit card number and/or "Pre-paid codes payment method". Clicking on either will
load a new page to show the current activity on your account regarding the account membership. You have an available option to select what month you wish to review, regarding purchases from when you first signed up for xbox LIVE Gold.



So for example, when I click on "Xbox LIVE (Visa xxxxxxxxxxxxxxxxx)" being the card I have associated to my account the next page I see is this: Picture
Reference. If you click on the down arrow in the "Statement period" box you can choose which month to review.



Moving onto the second area in the first box, being: "Points and Credits". Again this page works much like the first, simply click on "Microsoft points" and you will be shown a table with your recent activity for the
current month. If you wish to review a different month simply click on the down arrow and select another month from the "Statement period" box.



Right! The secon box on the home page, being "Your services / Service names" is there to show you when you have activated a subscription on your account, it also gives the end date to a "said" subscription and how
the subscription was purchased (either with a pre-paid card or debit/credit card).



Furthermore, if you have any issues relating to payment methods or have recently been suspended due to a payment issue, you can use https://billing.microsoft.com to
resolve those problems.



If you're still having trouble and need help, please feel free to post here or create a new thread with your specific details regarding the promblems you're having. Thank you!



A lot of the above information is from Judge Bergan's post on the previous forums, so thanks go towards him.

 

Payment/billing or Managing Account

what you need to do if i rember right is to turn off auto renewal then go into my account and click on manage payment options remove credit card and add the new one im pretty sure that is right without looking it up

 

Hey there,

You will be best off contacting Phone Support who have the advantage of being able to look into your account for you.

support.xbox.com/contact-us