Mall Shelter missing Survivors?

I have had this same issue. I was able to fix it with the following steps:

I loaded CASE 1, and the game was able to trigger the event to save Megaplex shelter, so I cleared it. Now, Megaplex shelter returned to normal.

After upgrading Megaplex shelter to level 5, I loaded CASE 3 and went to North Peak. At this point, North Peak shelter was shown as green and at level 0 on the map. When approached, the event to save the shelter was triggered again. There, the vendors returned
for North Peak shelter as well.

Next, I went to West Ridge from North Peak without loading new Case. Before I can get near the shelter, I happened to rescue a survivor and noticed it gave progress/exp for upgrading the West Ridge to level 1, so I went and save a few more survivors and got
it to level 1. When I entered the West Ridge shelter, the vendors were there waiting for me. 3 down and 1 to go.

I stayed at Case 3 for a while to gather all the collectible I could find and upgraded all 3 functional shelters to level 5. Some items requires me to progress to Case 4 and Case 5, so I finished Case 3 and Case 4 normally and progressed to Case 5. Then, I
loaded Case 2 and go straight to Old Town shelter. Luckily, the event to save the shelter was also triggered upon approach. Now, all 4 shelters are back to normal and functional.

I see that makes sence thanks

You only get them on your board if they're the ones who send you on missions. The regular ones that just say thanks and take off after you clear the zombies don't become part of your group.

What I did was head to the right shelter, beat the guys under there and then time my running to the next shelter. Once done under there, I moved to the area by the gate and lured the soldiers around to the shelters on the other side. At that point, I met
up with the crew I had arrived with. They helped me defeat all the soldiers and then I was able to get through the gate. I feel like I am missing a part in there, but hopefully that will help.

I just finished my game on dark last night, although I started months ago. lol

[quote user="Covert Affairs"]

I don't like following a crowd.

[/quote]

So what happens if you are at the mall and there is an emergency and the mall needs to be evacuated? You aren't going to follow the crowd out of the mall?