“Make sure the code you entered matches the code on your TV. Then try again.” I entered the...

Hi there! I am sorry to hear about what happened. Let's do our best here to get this sorted out.

If you have an option to skip it, please do so. We will connect it using the steps below.

Let's enable remote features first:
Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn’t set to Sleep, remote play won’t work.

On a mobile device:
Open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Pull down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

Let me know if that works.

Hello TadhgO'Brien,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello TadhgO'Brien,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are experiencing challenges in entering the code in your TV. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you trying to connect your Xbox One to your home Wifi?

2. What are you trying to setup in your TV?

While waiting for the additional information needed, take time to check how to connect your Xbox console to your internet through the link provided below: Set up your Xbox One console | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

You shouldn't be asked to enter a postal code if your region doesn't support it.

Make sure your account,billing & actual location all match.

have you tried changing the code the TV responds to cause it sounds like to me the code you have entered for your tv code also be a code that the xbox responds to as well i use a universal RCA remote to turn on my tv and xbox and i make sure none of the
codes come close to each other when programming the remote