Make a deposit

Hello FrenezY 3K,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

Hello xx pro 360,

Your deposit is failing due to a your regional currencies for your Rewards and Microsoft Accounts not matching. In order to resolve this issue, please adjust your Microsoft Account region to match your Rewards Account region, which is located in Ireland.

You can change your region by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location.

Hello Shuvits,

We cannot complete a deposit of SGD from your Singaporean Rewards Account into your US Microsoft Account, which only accepts deposits of USD. This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account
to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Credits are deposited on the deposit date listed on the site at the time that you make the request. If you requested the deposit on or after December 26th, they would be scheduled to deposit on the 12th.

Because making numerous small deposits takes more time and leaves more room for error than collecting all the data at the end of the month and making a larger singular deposit on the normal cycle of 2 deposits per month.