Main Alias Deleted But Nothing Popped Up And The Account Is Gone

Ricky Zhao · Jan 17, 2023

Hi, when I was getting my account transferred by making an alias and then deleting the main one, it first said that the alias cannot be changed because it was changed recently (which I did) and was on cooldown but when I tried deleting the main email address it let me. I tried logging in with the new email and it worked but after a day or two, I got kicked out and couldn't login. When I tried it said that this account doesn't exist. When I tried creating an account with this exact email it didn't work and told me that this email is used. I am stuck right now a certain purchases are still on the account.

:)

Jason Guer

Hello Ricky Zhao

Hope you are doing well today!

Thank you for understanding our process in here. Let me provide you the recovery form https://account.live.com/acsr . Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you’ll have of regaining access to your account.

Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you. When you get to a question that lets you “add more," fill in as much information as you are able.

Regards,

Microsoft Community Moderator

Ricky Zhao

Thank you so much! Is it possible if you tell me how to recover the account and what information is required?

Jason Guer

Hello Ricky Zhao

Hope you are doing well today!

In regard to your question what the information are needed to recover your account. To be honest, based on the form itself, the only thing that you need to do is to fill out the form with all the complete details as much as you remember. In that way, you will be able to regain your account.

Regards,

Microsoft Community Moderator

Ricky Zhao

I have seen this and I was able to login into the account in the first day but after about 30 hours I couldn't login. As I said, nothing showed up later when the main alias was deleted. I didn't set my primary alias and I was able to deleted the main alias.

Jason Guer

Hello Ricky Zhao

Hope you are doing well today!

Thank you for the additional information above.

We can say that the main alias was accidentally deleted. If you are trying to recover it, to be honest you cannot or there is no way to recover it. Based on the Microsoft article it stated there that it might be possible to re-create the alias and own it if no one else has claimed it after 30 days.

Click here for more information: Add or remove an email alias in Outlook.com - Microsoft Support

Hope you understand.

Regards,

Microsoft Community Moderator

Main Alias Deleted But Nothing Popped Up And The Account Is Gone