Main Account Suspended Permenatly

Hi so my main account monkeybutt5217 was permanently suspended for "Marketplace Fraud" My account was hacked so i got some refunds and everything was good! I reviewed this claim with the enforcement team and all they did was not ask me anything! They stated
that it was marketplace fraud and my account would stay permanently suspended! I have spoken to support agents and all have told me that they know i am innocent and that if they could unban me they would! I really need some help from an Enforcement Agent,
please!!!

Thanks so much and please help me get through this!

:)

 

Why did my account get suspended?

Why is my Wicked309Clown account suspended?

 

XBLA game won't launch

My main account is suspended so that isn't an option. Any other suggestions?

 

Hi i also have referance numbers [Mod Removed] I hope i can get unbanned!

 

Hi there,

the only way to get in contact with the Enforcement Team is via the Case Review option at
http://enforcement.xbox.com

There are no other ways to get in contact with them.

Side note: Please do not mention reference numbers etc in the forums

 

The xbox live agents cant help you in this case only the enforcement team can. Like any Xbox Live member with an active enforcement action issued in the last 12 months may submit a case for review through the account's Enforcement History. You may only request
a review of your own active enforcement actions, and must be signed in to the account that received the enforcement (or signed in to the parent account if a child account was suspended). Prior to submitting a Case Review, you may be prompted to complete a
short questionnaire designed to gauge your understanding of the Code of Conduct. Failure to pass this questionnaire will temporarily prevent you from submitting a review, during which time we recommend familiarizing oneself with the Code of Conduct.

Note: Currently, Xbox console bans are not eligible for Case Review.

How do I submit a Case Review?

Submitting a Case Review is easy, and can be accomplished in several steps:

Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History.

Find the enforcement action that you wish to have reviewed, and select Apply for Review.

Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree.

If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire. These questions help gauge your understanding of the Code of Conduct and associated policies. Upon
successful completion of the questionnaire, select the green arrow icon.

Provide any details (up to 500 characters) regarding the enforcement action that may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity,
or any other facts that you believe are worth noting. When complete, select Submit.

After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that
you have provided.

For additional information about the Case Review process, please visit this page on enforcement.xbox.com.

 

I have already submitted a case review what do i do now?? They responded with no change in deception please help!

 

There's nothing you can do.

A permanent ban is a last resort & thoroughly investigated before being carried out.

If the decision was upheld after a case review then that's it.

Did you open a unautherized access case when you believed your account was compromised?

 

No i got too many refunds or something? Even though they were legit and Xbox Support knows it!

 

Unfortunately support are nothing to do with xbox live enforcement & you should of opened a unauthorised access case.

As that didn't happen there's nothing you can do now.

If you ever believe your account has been compromised then you need to follow the steps here

http://support.xbox.com/en-GB/my-account/security/compromised-account-solution

 

So i just have my account banned? Is there any other way of opening another case review or contacting the enforcers?

 

I'm afraid the only option is via the Case review option at the enforcement.xbox.com website.

There is no other way to contact them.

 

So is there a way to get another case review?

 

No.As I said,once you've filed a case review & the decision is upheld then that's it,there's nothing else you can do.

 

I have spoken to support and the guy i spoke to is contacting them within 24-48 hours! Hopefully everything works out!