Mahjong opens with the same partially started game every time. How do I get rid of it?

Hi Linda,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

There is an App for Microsoft Mahjong on my laptop, running Windows 8. Every time I open the app is get this message:

There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ at and refer to error code 404019.

The game still seems to be playing fine..

Thanks for your effort so far.

parental controls are there for a reason, my kids also have it, it is for their own good.

trying to bypass it would also alert them.

Hey Alaina, how are you?

Regarding to your situation, if you need to 'ask' for permission to play a game, maybe the 'Parental Control' is on.

You may first refer to the step below, or refer to the link here: https://support.xbox.com/en-GB/help/family-online-safety/online-safety/set-screen-time-limits

1. Sign in to your Microsoft account.
   
2. On your family page, scroll to your kid's name and select Screen Time. (If you don’t see
   
   your kid's name, use "Add a family member" to add their account to your family group or create a new account for them if needed.)
   
3. To set one limit that applies to both the Xbox and the PC, turn on "Use one screen time schedule."
   
4. To manage time limits separately, scroll down and turn on screen time for Windows devices or Xbox, whichever you want to set first.
   
5. Click "Set a time limit." Then choose a start time and an end time for each day of the week.
   
6. You can program the Xbox to send a notification to your kids when their screen time is ending.
   
7. To do this, press the Xbox button on the controller.
   
8. Select System > Settings > Preferences > Notifications > Xbox Notifications > System and turn on "System notifications." Your kid will see the clock count down when time is ending.
   

Hope this would solve your problem!

Best,

Note

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Alaina, how are you today? Hope you're well.

So, actually, time limits are imposed by the manager of that family account that you might have your account enrolled with.

Is your account part of a family one? If it is, you will have to ask the manager of that family to turn it off for you:

https://support.microsoft.com/en-us/account-bil...

On that link is a tutorial on how to turn it on/off.