Made purchases but no update

hello, have made a couple purchases recently but my account isn’t updating. Just wondering if there’s a way it can be checked to see if my purchases were even elligable for credit. I have a 3 star VIP but I’m not getting anything back.

:)

 

Purchases made but no reward

Don't worry, I see you don't give rewards for much these days, waste of time!

 

Purchases made but no reward

Hello McDuck UK,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Additionally, regarding MyVIP payback:

How does a MyVIP Star Rank work?



For every £8 you spend during the month on eligible items in the Xbox Store and/or Microsoft Films & TV, you will earn a % back in Rewards Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar
month (i.e. if you spent £70 in July, you would earn xx% of £64, with the existing £6 rolling over into August's balance).


Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month. Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled
in the programme, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyVIP page. Keep in mind that to earn a % back with MyVIP, you need to unlock the first star by spending at least £240, and spend at least
£8 in eligible items in the month. For more information, please see our Terms and Conditions.



Since your two purchases last month were beneath 8 GBP, you did not trigger payback, and that amount was reserved to complete a £8 amount in a following month.

 

Are you looking for credits from a specific offer or just VIP rebates? VIP rebates are calculated after the end of the month and given by the 15th of the next month, so it would be too soon to see credits pending for October purchases.

 

Hello Skwerp,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending for your two purchases this month. Also, keep in mind that it can take up to 96 hours for us to process and receive new information, so your recent purchase on the
29th has not yet been processed at this time.