Madden 24

Hello, Meredith W. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this game is listed with the status “completed”?

https://account.microsoft.com/billing/orders

If that's correct, please check if the same Microsoft account is the one that's added on the Xbox.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

EA states the game creator and publisher:

"Unfortunately for PlayStation 4 and Xbox One owners, Superstar Mode is only available on PS5, Xbox Series X|S, & PC."

Source:
https://www.ea.com/games/madden-nfl/madden-nfl-24/features

Thanks,
Mauro

Hi Alan *.

My name is Mauro and am glad to assist you. We are sorry for this incident.

Which Xbox model version you own?

if you purchase madden 24 on the Xbox app, you purchased the console version.

EA runs their own titles on PC, and you would've had to of have purchased it through their app,

Cloud play is possible on Pc via the app, and that's the console version

Hi Kyle.

My name is Mauro and am glad to assist you.

If you are trying to purchas the Xbox version at the store you can select the 69.99 version if you go and click in Choose your edition:

https://www.xbox.com/en-US/games/store/madden-nfl-24/9P74C0WC1KW8

Thanks,
Mauro