Madden 24 can’t add friends

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Check for known issues.
2. Restart the game.
3. Power cycle your machine.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.
8. Uninstall game > Restart console > Install game.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query.

Hi IT, this is Manuela. I'm an Independent Advisor ready to assist you with this

I'm sorry to hear that you're not able to add friends in your console
Can you tell me what procedures you tried to fix this?

In the meantime try to perform a physical power cycle disconnecting the power cable

"Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on."

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

Hi! My name is Ben an Independent Advisor and a fellow member in the community. Hope you are doing well!

Can you tell us what platform are you having issues with and what steps have you tried so far? Since it is working via Xbox app, it could be on the device specific issue only.

For Xbox consoles, I suggest to try removing and adding your profile first but make sure to take note of the email address you are using for your gamertag. Here is how to remove and add your profile for reference https://support.xbox.com/en-US/help/account-pro...

After adding your profile back, try to restart your console by turning it off and unplugging as well from the power supply for 3-5 minutes. Then plug it back and turn it on and see if there are still problems.

I hope this helps somehow. Feel free to post back if there are still issues and we will try with the best of our knowledge to offer assistance.

Kind regards,

Ben

Hello, Meredith W. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this game is listed with the status “completed”?

https://account.microsoft.com/billing/orders

If that's correct, please check if the same Microsoft account is the one that's added on the Xbox.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

EA states the game creator and publisher:

"Unfortunately for PlayStation 4 and Xbox One owners, Superstar Mode is only available on PS5, Xbox Series X|S, & PC."

Source:
https://www.ea.com/games/madden-nfl/madden-nfl-24/features

Thanks,
Mauro