Madden 23 for Xbox Crash in middle of game

I just bought the game out of the box, and this game is the only one not working at all I will be playing the game and be in the middle of a football game during 3rd or 4th is when the game just crash with no warning. The Xbox goes back to my home screen and it's just the Madden 23 game crashing only.

Hi Ronald, this is Manuela!. I'm an Independent Advisor and community user like you

I'm sorry to hear you're experiencing this issue with Madden.
May I know if the issue persists even if you try to play offline?

And, may I know if you tried playing the game using a different Wi-Fi connection (for example enabling a mobile hotspot) if playing offline works

Hello, the estimated response time for a support request is usually 48 hours or less

In the meantime you can try creating a post in the EA forums
https://answers.ea.com/t5/Madden-NFL-23/ct-p/ma...

I'm thinking about one more thing, but to be honest it's not necessary to do it because the issue is happening only with this game.

If maybe you want to try it before reaching EA support, visit the next article and perform an offline update for your console

https://support.xbox.com/help/hardware-network/...

If maybe your console is enrolled to the Insiders program you need to leave the program before trying the offline update

I have tried using a hotspot. This game is the only game I have that stops working. It's is a disk of the Madden 23 game.