Madden 20 digital copy

StephenSchaible · Feb 13, 2020

Hello,

I bought a digital copy of Madden 20 and it doesn’t work. I spoke to a Xbox employee and they couldn’t fix it. They told me to go to EA.com which i did and spoke to an employee they told me a few ideas to fix it, still freezes! Never got to play it!! I tried
by buying into EA Access to see if i could download it that way, didn’t work that way either. I downloaded Need for Speed through EA Access that freezes! I decided to return the digital copy and purchase a hard copy. I tried to do the return and was DENIED!
Was told its past the return date. I purchased it 1/28/20 I called Xbox once and EA twice to try and get it fixed. They are not the easiest people to talk to. What are my options other than to be a disgruntled customer???

:)

StephenSchaible

I’ve just uninstalled and now in the process of installing It for the 3rd or 4th time. I also tried the power cycle.

Reactor Leak SF

And just to be clear, is the game freezing when you play it or when you try to download it?

If it’s freezing while you’re playing it, I would probably try deleting and reinstalling the game to see if that works. If it’s freezing up during download, or still continues to freeze while you’re playing it, I will try to do a hard reset on the console,
leave it unplugged after that for a few minutes, and then try it again

Smwutches

If you haven't already, you can try responding to the email you received denying the refund to contact the refund specialists. Or you can resubmit the request.

BlackRhino90

Have you tried redownloading? Or running a power cycle

StephenSchaible

Thanks I’ll give it a try.

Madden 20 digital copy