Madden 17

Hey MoV Swole -

When did you pre-order Madden 17? The promotional codes are sent out 7-10 days following your pre-order. As an example, if you ordered a game on August 7, 2016 you should expect your code to arrive sometime between August 17-20, 2016.

Let us know!

If its a Hard copy of the game try quitting out of the game completely then taking the game out. When you insert it back into the dvd drive allow it to load itself.

Hey BSUbronco13 -

Sorry to hear about the issue. It sounds like you've done some good troubleshooting steps already but just to check - have you already

uninstalled the game,
power cycled, and then reinstalled it to see if that resolves the issue? If that doesn't help, another step you could try is uninstalling the game and then

factory restoring your Xbox One console using the "keep my games and apps" option.

Give those a shot and let us know if it works!

Sounds like you've done all of the right things on the Xbox console end, so it seems like it might be an EA game/server issue. Contact EA by going to
help.ea.com/.../contact-us and then select Madden '17 from the list.

Good luck!

I believe support and game play for Madden 17 is coming to an end now that madden 18 comes out tonight.