M y Xbox one s powers on then freezes then is unresponsive after I press any button, and...

After a while with a cable, the controller will freeze with the Xbox light still on while the OS thinks that the device is working normally. In the game/program, the last button I pressed would freeze (i.e. walking forward indefinitely) and the controller would be unresponsive until I unplug it and re-plug it back in. Same thing happens in Bluetooth, except after it freezes, it will reconnect.

Hello, Grace M. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you try to factory reset your console by bringing up the Xbox Startup Troubleshooter?

Bring up the Xbox Startup Troubleshooter:

“Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.

Note: The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button.

Continue holding the Pair and Eject buttons for 10–15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.”

Reference link:
https://support.xbox.com/help/hardware-network/console/startup-error > can you bring the Xbox startup troubleshooter?

Let me know if after doing this process you can use your console as expected or if you encounter any difficulty.

Kind regards,

Arturo.

Hey, I´m actually looking forward to my first post.

I´m new here and currently just trying to responde every topic that is easy to. Also, the Xbox button on the xbox one controller. It´s satisfying to press.

I have almost the same Issue on the standard Xbox one ever since the last update crashing freezing glitching having to power cycle as Xbox becomes unresponsive to controller.

notice sometimes if you hold home button and select turn off Xbox it locks up and wont shut down turn on or anything just the turn off controller or Xbox screen stuck and unresponsive end up power cycling think up to my 20th power cycle sinse the update
grrrrrr.

Microsoft You have broken my Xbox please Fix it

Hi, power the xbox and controller on, then press and hold the power button on the xbox for 10 seconds.

When the xbox powers off pull the power cord out of the back of the xbox and wait two minutes. Reconnect the power cord and press the power button on the xbox to power it on. Power on the controller and then try using the controller to power on/off the xbox.

This solution worked. Thank you!

For anyone else reading having this issue, I still had to re-sync the controller after going through the above process, in order to solve that problem. After turning on the Xbox one with the power button sync it the normal way by hitting the sync button
on the front of the Xbox One S, and then holding the sync button on top of the controller. Thereafter, the guide button on the controller will power on the console.

However, the above solution did immediately fix the fact that the controller wouldn't turn off when I powered the console off.