Lying to the customer

I have not been lied to by a company like this in a long time and I did not expect it from a company with the reputation of Microsoft.

My X Box One (That I purchased new at a game stop) over heated and stopped working. I contacted microsoft and they instructed me to send it in for repairs. I followed all of the instructions and shipped it off.

The X Box was returned to me with a letter stating that I had modified or tampered with my the device and it was not eligible for repair. The little tamper sticker on the back is now ripped half off.

There is not a chance in **** that I would attempt to repair or tamper with modern electronics. I have no training or skill in this field. It's like giving a monkey a space shuttle and expecting him to fix it.

It is clear to me that the sticker was ripped off when I sent to device in. This could have been done for a few reasons. It might of been a bad employee, or the company policy so people will buy a new device and they save on the cost of repair. I just
don't know.

What I do know is that the company is failing to honor their warranty, and that they tampered with the device to nullify the warranty. This is flat out dishonest and a shameful way to treat customers. I will continue to write and speak about this experience
to anyone I can, so more people don't fall in to this situation.

I can not recommend this or any Microsoft product at this time.

:)

 

Game store making stuff up or not (LE not CE)?

They were lying in an attempt to keep your custom.

 

XBOX FAIL AGAIN!!!!

Exact same situation im in, customer support also lying to me telling me to wait, its laughable

 

Hey there TheCraig002,

Sorry to hear about the issue at hand here. It's best reach out to our chat or phone team who will be able to assist you further with any additional information. Unfortunately we don't have any of that information on the forums. Please reach out to them
at your earliest convenience and I'm sure they'll be able to help further.
Contact Official Xbox Support

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