Lovers in a dangerous spacetime live gold promotion

Second attempt at posting this since the last post was locked by @mistermaka without resolution. Since my son can't post due to age i'm posting on his behalf. We signed up for live gold and should get a promo code for lovers in a dangerous spacetime.
His xbox name supert345. Since there was an issue with the promo when we signed up, the support person, Jhazz, told me to post on this forum to ensure we get the code for the game download. To date we have not received the code via a message to either mine
or my sons account. I repeat that the forums say that due to my sons age he CANNOT post on this forum so I am posting on his behalf!

:)

 

20% off 1 Year Xbox Live Gold with Free "Lovers in a Dangerous Spacetime"

Promotion Details: 20% off 1 Year Xbox Live Gold with Free "Lovers in a Dangerous Spacetime"

Date of Purchase: 7/1/16

Promo Item(s): I have not received any code, email, or message for the game "Lovers in a Dangerous Spacetime" Nor is it in my "ready to install" list



Two Support Agents in chat gave me different dates as to when I could expect the code or email, to no avail.

The third chat support agent directed me your way.

 

Lovers in a Dangerous Spacetime promotion

Hey there Monkey106!

For this particular promotion you would have needed to purchase a year of Xbox Live Gold through the advertisement. When you purchased Xbox Live Gold were you charged the full amount for the game or did you receive the 20% discount that was offered? You
can check your transactions here.

 

Hey GroovierAtom951 -

Could you let us know what region you are physically located in? This will help us investigate further.

Thanks!

 

We are in Canada (Ontario)

 

Any updates from the Xbox team. Been a while and no follow up...

 

Hey GroovierAtom951 -

Thanks for reaching out! We were able to confirm eligibility on the account in question and have messaged supert345 directly via Xbox Live message.

If you have any further support issues, feel free to create a new thread detailing the issues in order to allow the community to best assist.

Thanks again!