Lots of problems with Xbox One S and rude MS-Support

Hello!

I've had some problems with my rather new XBox, but didn't get much help from neither the retailer nor Microsoft. I hope someone here can help me out.

I got the XBox One S at the end of October as my main multimedia-rig (not much space for several devices). In the past three months i noticed a lot of problems, which seem to have been around for a while and didn't get fixed, according to various forums.

My major gripe is the playback of DVDs and Blueray-Discs. The audio just doesn't stay synced with the video. Sometimes it works, sometimes it doesn't. It happens most of the time, when i resume playback of a disc i was watching. I don't mean pause->play.
It is when i shut down the console and restart it the next evening to continue watching. I usually have to restart the movie/episode completely from the beginning to fix this. It's quite annoying. And guess what: fast forwarding sometimes causes a descrapency
in the audio/video-sync as well...

Oh, and by the way: the last played position is saved for only ONE DISC AT A TIME! So when i watch a movie during the weekend and return to a series after i come home from work, the disc starts right over from the beginning. Every cheap DVD-Player i had
in the past handled things way better than the XBox does. I don't understand how it can be advertised as a multimediastation and not even compare to cheap off-the-line products.

The games don't have that problem by the way, it happens only during DVD and Blueray-playback.

But that's not all.

The wifi of the XBox is also having problems staying connected. After a lot of research i found the solution on a forum: i had to change the energy-mode from "Instant on" to "Energy saving". Why the
[Mod Removed - Profanity] does this device even have an option like this if it causes problems?! By the time i figuered it out i knew my long wifi-password by heart. This thing doesn't have WPS so i had to enter it via the controller over and
over again (i had more fun with the text-adventures i programmed as a 7-year-old...).

And last but not least: blackscreen of death

That really ticked me off! When that happend during the last screwup of Microsoft i wasn't even using any online-features. I was watching a movie, when the console suddenly crashed and after a reboot i had this nice sight of blackness. A nice way to finish
a long day of work...

The XBox worked again after things where fixed, but seriously: who designs an OS this way? One mistake (that can happen, no argument there) and the device is out of order even for usages that don't require any online-services?!

I really wanted to get rid of the whole thing, but my retailer just blocked me off - nothing to repair, since it is a problem of the OS and Software, so forget it.

After that i opened a chat with Microsoft support, but they were no help either.

I told them about everything i had a problem with and after a long wait i got an offer: send it in for repairs. I'm a computer scientist and don't believe for a second that these problems are related to a defect on the side of the hardware. So i wanted to
know, what kind of defect could cause this. They didn't know of course... Since i refuse to undergo all the trouble of packing everything up and shipping it and won't get a solution in the end, i demanded to get a refund.

I got a very rude reply to that (roughly translated from german): "I don't understand your bad attitude. This is the best console on the market".

Seriously? Is that the way customer are treated? Shut up, and like it? If i were to talk to a customer like that - boy, would i get sacked on the spot... They didn't even bother to directly reply to any of the problems i mentioned. Just send it in and wait...
(or get an amount of money blocked on your creditcard for a replacement during the time of "repair").

I hope someone here around can help me out with this. I didn't spent all that money on something i have to troubleshoot every evening when i just want to watch a movie or play a game. If i just wanted something to play with i would have bought a Switch and
a decent Blueray-player for movies. Since i wanted an all-in-one solution because of a lack of space, i have to say, i feel rather cheated by Microsoft. Seeing how long these problems have been going around the forums on the web i don't think they'll ever
fix this.

:)