Lost xbox live gold membership

I reset my xbox and now i lost my xbox gold and xbox live membership

Lost this customer as well. Just ended my Xbox Live Gold membership for the first time since release.

Hello

Unfortunately it is intended that Trials do not stack
with existing memberships. It's also mentioned on the support page Xbox Live Gold trial memberships

Notes

• The Xbox Live Gold trial membership is associated with a single gamertag.
• You can't add an Xbox Live Gold trial membership to an existing membership.
  
• Only three trial accounts are available per console. This limitation cannot be reset.
  
• After a user has created three trial accounts on their console, the user no longer receives a message that provides the opportunity to create an Xbox Live Gold trial account.
  
• To sign up for the Xbox Live Gold trial membership, you must add a payment method to your account.
  

This also works in a vice versa way meaning that if you have a trial membership it will be lost if you purchase a gold membership

His information is correct. It's per the terms and conditions of the offer -
rewards.xbox.com/terms-and-conditions

Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results