Lost Xbox account

Discus and support Lost Xbox account in XBoX on Consoles to solve the problem; I reset my Xbox series s and lost my Xbox account that had all my games linked to it. I only know the gamertag but don't know the email and phone... Discussion in 'XBoX on Consoles' started by Josh Romero, Mar 11, 2025 at 8:33 AM.

  1. Josh Romero
    Josh Romero Guest

    Lost Xbox account


    I reset my Xbox series s and lost my Xbox account that had all my games linked to it. I only know the gamertag but don't know the email and phone number associated with that account. How can I recover my account when all I know for sure is the gamertag?

    :)
     
  2. PutinMckawkhner Win User

    Xbox not loading any apps/games

    Did the complete opposite, had 84 games owned and now have 21. Lost all my apps, lost the game pass, lost Xbox gold, and lost my other account. Fml
  3. WattyNuela Win User

    Lost Xbox account

    Hello Ashton, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear the recovery form was rejected for you. The recovery form is the last resource available to us when we want to recover a lost account.

    However, I want to share with you other methods available to recover an account. You can review them by visiting the next thread:
    https://answers.microsoft.com/en-us/outlook_com...


    As a reminder please notice that no one at Microsoft can view or change the account details for you, this is for security policies
  4. CarTzy Win User

    Lost Xbox account!

    Hi!

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding.
  5. CarTzy Win User

    Lost Xbox account!

    Hello Cody Perrette,

    Thank you for posting in the Microsoft Community.

    I'm sorry to hear that you are having trouble accessing your recent account. This may happen if your Xbox series x is not set as your home console, or if you have signed in with a different Microsoft account than the one you used for your recent account. To fix this issue, please follow these steps:



    1. Press the Xbox button on your controller to open the guide.

    2. Select Profile & system > Settings > General > Personalization > My home Xbox.

    3. If your console is not set as your home Xbox, select Make this my home Xbox. If it is already set as your home Xbox, select Remove this as my home Xbox and then select Make this my home Xbox again.

    4. Press the Xbox button again to return to the guide.

    5. Select Profile & system > Add or switch > Add new.

    6. Enter the email address and password of the Microsoft account that you used for your recent account and sign in.

    7. Check if you can access your downloads and everything on your recent account.



    If this does not resolve your issue, please visit Find your Microsoft account email address | Xbox Support

    We hope this helps and we appreciate your patience and cooperation.
  6. Emmanuel Santana Win User

    Lost Xbox account

    Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

    Just a heads-up, we’re gamers like you, so we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

    Go to: https://support.xbox.com/contact-us

    Choose:

    “Account & profile” → “I forgot my user name or email”

    And then add an explanation that you only know your Gamertag and that you reset your console.

    They may ask security questions to verify you're the rightful owner.
Thema:

Lost Xbox account

Loading...
  1. Lost Xbox account - Similar Threads - Lost account

  2. How do I recover a lost account?

    in XBoX Accessibility
    How do I recover a lost account?: Hey, I am trying to login to an old account. I have been trying for the past few months. It has become locked, and whenever I try to recover my acount and reset the password, it says I need my...
  3. Account lost

    in XBoX Accessibility
    Account lost: My Xbox/minecraft accounts seemed to have merged I used to have 2 separate, one with my email and one with my phone number and I’ve just tried logging in and have lost my main account and are...
  4. I had an account I was trying to get into (lost the only access I had)

    in XBoX Accessibility
    I had an account I was trying to get into (lost the only access I had): I had created an Xbox profile, however I forgot the password and I also wrote recovery questions but could no longer find the paper I wrote them on. My profile c OnlineCactus1 was created in...
  5. I Lost my minecraft account with Minecraft: Java & Bedrock Edition for PC Bundle after i...

    in XBoX Accessibility
    I Lost my minecraft account with Minecraft: Java & Bedrock Edition for PC Bundle after i...: So i had Minecraft: Java & Bedrock Edition for PC on my minecraft account but i had problems with microsoft store so i had to reinstall windows after i did that it helped me but when i was logging...
  6. Minecraft account lost

    in XBoX Accessibility
    Minecraft account lost: Hello, I had a minecraft account for more than 5 years, today, after a long time no playing, I tried to connect to it, In a first time it worked with my email and password (on mojang lancher) and...
  7. account hacked lost simulator software

    in XBoX Games and Apps
    account hacked lost simulator software: Hello, My son pre-ordered the simulator software last fall. recently his microsoft account was hacked and he lost the account, and along with it the simulator software. He and my husband have...
  8. I lost my epic games account and I want to unlink my Xbox account.

    in XBoX Games and Apps
    I lost my epic games account and I want to unlink my Xbox account.: Hi, so basically what's happening is that I lost my epic games account and that epic games account is linked to my Xbox account. And ive tried to link the Xbox account to another account but it's...
  9. Minecraft Account Compromised/Lost

    in XBoX Accessibility
    Minecraft Account Compromised/Lost: Hi, So Uh I have Minecraft account which was linked to my Microsoft account I didn't use my Minecraft account much due to my exams and me being very busy and now when I tried to login into my...
  10. I am in search of an old xbox 360 account that I lost the email for - I don't even remember...

    in XBoX Accessibility
    I am in search of an old xbox 360 account that I lost the email for - I don't even remember...: Looking for an old xbox 360 account that I lost due to my old xbox 360 slim that unfortunately... I have not plugged it in within a good several years. this would be around I'd say like 2015 - I...