Lost Xbox account

Discus and support Lost Xbox account in XBoX on Consoles to solve the problem; My sons Xbox one reset its self and when it came back on we had to do the out of box instillation, however we can't seem to work out the login details... Discussion in 'XBoX on Consoles' started by CyanRecord65991, Jun 19, 2018.

  1. Lost Xbox account


    My sons Xbox one reset its self and when it came back on we had to do the out of box instillation, however we can't seem to work out the login details for his account. Every email we use is either making us set a new one or bringing up a different one, when
    we search his name on the friends search his account is still appearing and its still on all of his friends lists, is there anyway we can retrieve the login details with just his user name ID.

    Thank you in advance

    :)
     
    CyanRecord65991, Jun 19, 2018
    #1
  2. Jay 155
    Jay 155 Guest
    Xbox has made me lose my game progress

    So recently Xbox store would not load and it kept telling me that I should restart the system. So I did and now all my progress has been completely lost for everything not with a backed up account. So I have lost quite a bit of Fallout 4 progress. Please can someone help?

    Thanks - Jay
     
    Jay 155, Jun 19, 2018
    #2
  3. Lost Xbox account

    Hey there,

    I got a "small" problem: My parents lost their Xbox account. Thus, I can't purchase anything even though it might be okay for them. All they know is the alternate e-mail-address and the gamertag... Lost Xbox account :(

    If you're trying to find a solution, please note that I don't have an Xbox - I am using my account for Windows Phone.

    Kind regards.
     
    9626d3fd-8b5a-4060-b6c6-b6c9f6b1ad19, Jun 19, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Lost Xbox account

    You'll want to try going here to see if you can find the correct email.
     
    Smwutches, Jun 19, 2018
    #4
  5. PutinMckawkhner Win User

    Xbox not loading any apps/games

    Did the complete opposite, had 84 games owned and now have 21. Lost all my apps, lost the game pass, lost Xbox gold, and lost my other account. Fml
  6. WattyNuela Win User

    Lost Xbox account

    Hello Ashton, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear the recovery form was rejected for you. The recovery form is the last resource available to us when we want to recover a lost account.

    However, I want to share with you other methods available to recover an account. You can review them by visiting the next thread:
    https://answers.microsoft.com/en-us/outlook_com...


    As a reminder please notice that no one at Microsoft can view or change the account details for you, this is for security policies
  7. CarTzy Win User

    Lost Xbox account!

    Hi!

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding.
  8. CarTzy Win User

    Lost Xbox account!

    Hello Cody Perrette,

    Thank you for posting in the Microsoft Community.

    I'm sorry to hear that you are having trouble accessing your recent account. This may happen if your Xbox series x is not set as your home console, or if you have signed in with a different Microsoft account than the one you used for your recent account. To fix this issue, please follow these steps:



    1. Press the Xbox button on your controller to open the guide.

    2. Select Profile & system > Settings > General > Personalization > My home Xbox.

    3. If your console is not set as your home Xbox, select Make this my home Xbox. If it is already set as your home Xbox, select Remove this as my home Xbox and then select Make this my home Xbox again.

    4. Press the Xbox button again to return to the guide.

    5. Select Profile & system > Add or switch > Add new.

    6. Enter the email address and password of the Microsoft account that you used for your recent account and sign in.

    7. Check if you can access your downloads and everything on your recent account.



    If this does not resolve your issue, please visit Find your Microsoft account email address | Xbox Support

    We hope this helps and we appreciate your patience and cooperation.
  9. Emmanuel Santana Win User

    Lost Xbox account

    Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

    Just a heads-up, we’re gamers like you, so we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

    Go to: https://support.xbox.com/contact-us

    Choose:

    “Account & profile” → “I forgot my user name or email”

    And then add an explanation that you only know your Gamertag and that you reset your console.

    They may ask security questions to verify you're the rightful owner.
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Lost Xbox account

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