Lost things

Hey D. Finesse,

Thank you for reaching out. If you are able to see these items on your
Order History, we suggest you try contacting
Epic Support.

Have you contacted the developer?

sorry...

For support, you have the options to chat online or request a call on the Xbox Live status page

Not sure what you mean exactly. Is there anything I can do?

Okay, if any game progress has been lost, corrupted or overwritten, then there’s unfortunately no way to recover the previous save and the only option would be to continue with the new one.

There’s a possibility to resolve this, though. If you designate your console as your Home Xbox and go offline in network settings, you can play the game offline and create a local save. This should then ask you to select which save file you want to access the next time you relaunch the game while connected to Xbox Live, then select the cloud save to resync your progress.

Refer to:

Syncing Xbox game saves to the cloud error messages | Xbox Support

As this is regarding a specific game, you should also contact the developer for assistance as they can look into this further. If the issue persists, submit a request to 2K Support

Hope this helps.