Lost the 4k option on Netflix app

I installed my Xbox one s and Netflix showed the 4k option on there app. I watched a 4k program and went to watch more today and it doesn't show any 4k videos, they all say HD now. I have a 4k TV, I pay for the 4k Netflix package. My TV Netflix app works
fine for 4k.

Any ideas.. thanks

:)

 

Netflix 4K Streaming

Trust me when I tell you that my xbox has plenty of bandwidth for 4k streaming. Netflix will not stream 4k in the app unless the movie is actually marked for 4K. The app only displays HD as the option, not 4K like it does on any other device that I have
that supports 4k streaming. I do notice the difference when streaming Breaking Bad (which is a 4k serious on Netflix) on my xbox one via Netflix vs streaming it from the Netflix app on my smart 4k tv. The 4k TV smart app shows the correct 4k option on the
show and the picture quality is wayyy better then on the xbox Netflix app.

 

Netflix App on Xbox One S does not offer Ultra HD option

Despite a proper subscription on Netflix for UHD/4K, a supported 4k-TV and a Receiver that supports HDPC 2.2, I am not able to play 4k movies from the xbox's Netflix app; hence the option at the movies is not even available (only HD).

I've tested network, playing Netflix 4k movies directly using the SmartTv (works fine)... Xbox One S is updated and Netflix App was uninstalled and installed again.

Any help is appreciated!

Thanks

 

I can't find the 4K section either. I have an Xbox One S, 4K TV, and a 4K Subscription to netflix. Everywhere I read says that netflix is ready for 4K viewing on the Xbox One S yet I can't seem to get it to work.

 

I did see the section once last night and got to watch a movie but now its gone.. wonder if they need to update it again

 

I have had the Xbox one s for a week now and I can't find the 4K option anywhere in the Netflix app I really need help with this.

 

After spending a lot of time chatting with various Microsoft and Netflix reps I was told that essentially the app is not fully functional with the 4k labeling yet, but still plays the content in 4k. With the One S upscaling everything to 4k, there's no
way to verify this with the output info, but what you can do is play a 4k movie/show, and then double check your bandwidth usage under Settings > All Settings > Network > Bandwidth Usage. Streaming in HD should run about 3GB for an hour, while UHD is about
7GB. Hope this helps.

 

Mine wont work 4k either. If you press the right stick it will tell you that is streaming at 1080.

 

I am having the same issue, no 4K apps on the One S only the Blu ray player. All app accounts verified to be correct payment tiers, all apps deleted and new versions reinstalled multiple times, console hard rebooted. 4K apps work fine on my tv OS just not
my Xbox One S OS - any help? I can verify that Netflix is not steaming at 4K but only 1080p, huge difference between TV app and Xbox app.

 

I have confirmed in my TV user manual that all of my HDMI inputs are HDCP 2.2 compliant, so that isn't my issue either...hmmm.

 

I found my problem a while ago, forgot to post an update. I had the wrong HDMI port selected. The port I was using wasn't HDCP 2.2. I switched ports and I'm fine now.

Make sure your using a HDCP 2.2 compliant port & a decent HIGH SPEED HDMI cable & hopefully this will fix your problem.

 

According to the manuals all HDMI ports on both my receiver and TV are HDCP 2.2 compatible, I quadruple checked that.