Lost reward points when my account was recovered

Hello "Unidentified User",

It looks like your account has not yet been fully recovered. Once you are able to post using your gamertag, we can investigate your account to see if your Xbox Live Rewards account was impacted.

Is anyone else having the problem of not being able to log in as "no account is tied to that email address"? I hope I haven't lost my account, I had £13 worth or reward points!!!

Hi there,

To clarify, are you attempting to recover your account? If so, check out this page that will help with recovering an account:

Recover and reset your lost Microsoft account password.

I hope this helps.

I last posted a week ago and was told that nothing can happen as long as i am an "Unidentified User", when will this be updated/cleared up?

Hello Ryan,

We still see that you are posting as an Unidentified User. Since we need your gamertag in order to look up your Rewards Account, we cannot currently assist with this issue. Based on your previous post history, it sounds like you may be "Unidentified" due
to recovering your account. You may wish to reach out to Xbox support to see when your posts will identify you by gamertag. Unfortunately, we cannot assist with account issues, so we cannot say when you will change from being an "Unidentified User" and be
updated.