Lost reward credits?

Hello LIljoKEr12913,

Since you requested a deposit on the 21st, we deposited your available Credits from your processed survey and one refer-a-friend Credit event.

Hello Genetic20,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/4f13dafd-6b78-4311-a3e7-66ce4724dfa0), we will definitely be able to transfer any pending
Credits from your previous account to your new one. I can confirm that your regions are now matching, and will begin the transfer of your old pending Credits. You should see them appear shortly! Thanks for following up with us.

Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.

Hello Zer0 g Zen,

Apologies for the inconvenience. We have determined why these purchases were not recognized for that part of the offer, and have adjusted them to properly complete. You should see your Rewards for both offers shortly.

Hello MrLeeCurtis,

I see that you opted your account out of our program back in February 2015. I do not see any forum posts indicating you to pursue this course of action, so it looks like you may have manually opted out of our program and then recently opted back in back
in May. While I can recover any old pending Credits from your previous account, I am afraid that we cannot restore any other attributes from your previous account. You should see these Credits pending by the end of next week as a 5 star MyVIP event dated from
last month.