Lost receipt with redeem code for Gears Tactics digital gift card

if is a digital gift card the code should be in the receipt

Hello STX,

Thank you for your post. If a code you have received is under 25 digits it is not an official Xbox code. Please check the instructions on your receipt for steps on how to redeem your code. For more information check out this article:

Troubleshoot gift card and code issues.

I hope this helps!

Story to hear you lost your receipt and cannot redeem your card, please remember jumping over to playstation wouldn't fair any better as with all cards now days you need to keep the receipt whichever platform you decide to buy a gift cards with.

Issues with physical gift cards are for the retailer you bought the gift card pack to deal with. The most likely case is that the cashier rung you up for the gift cards but did not activate them. All you need to do is go back to the store you bought them
from, with the receipt, and have them activated. If you lost the receipt/threw it away already... you're probably going to be stuck with the unactivated gift cards. Be sure to call the retailer ahead before you go back to get them reactivated.

If you try that, and that wasn't the case go through this troubleshooter: https://beta.support.xbox.com/help/...es-gifting/troubleshoot-gift-card-code-issues

On this link: https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution
there is a 'request a new code,' page. You can only really use that if you're getting one of the variety of issues listed on that page. If you're not experiencing any of those issues, then the chance that the gift card just wasn't activated would hold true.
Past that, you would want to consider contacting an official support agent through the support chat to see about it being sorted out. https://beta.support.xbox.com/contact-us

Hello everyone,

Thank you for contacting the Xbox Support forums. If you are unable to redeem a digital code, please view Troubleshoot gift card and code redemption. If you have already attempted all the troubleshooting tips suggested, visit Get help with a digital code or gift card.

This thread will now be locked.

Thank you,

-Tali