Lost puzzles after I had to reload the game. I had purchased all of the puzzles too.

Discus and support Lost puzzles after I had to reload the game. I had purchased all of the puzzles too. in XBoX Games and Apps to solve the problem; None of the puzzles I purchased show up in dowloadable puzzles. How do I get them back. I am will to repurchase them.... Discussion in 'XBoX Games and Apps' started by HeavenBound2015, Dec 7, 2016.

  1. HeavenBound2015
    HeavenBound2015 Guest

    Lost puzzles after I had to reload the game. I had purchased all of the puzzles too.


    None of the puzzles I purchased show up in dowloadable puzzles. How do I get them back. I am will to repurchase them.

    :)
     
    HeavenBound2015, Dec 7, 2016
    #1
  2. EmonyDax
    EmonyDax Guest
    Jigsaw crashes at completion of puzzle

    I tried your link to more complex technical issues. My problem wasn't in the list. Your second link tried to sell me all the puzzles I've already purchased. I started in the Xbox Insider Program Forums a couple of days ago. All I got out of that was
    a suggestion to use the Facebook site. So, here I am. If you go back to the forums starting on 28 March 2017, you'll find that I wasn't the only person who had this problem. It was widespread. For about a month, I followed suggestions that the other posters
    received. Some had success; most had failures. I got fed up and found my work around. Work a puzzle. Let it crash. Reload and work another puzzle. I uninstalled Jigsaw Premium then re-installed. All of my accumulated puzzle sets were gone. I could
    go reload any of them without further payment. I can rework any of those puzzles without crashing. However, they do show that they've been worked. I have bought a few new sets. They are the ones that crash upon successful completion of a puzzle. After
    I reload, the box is marked with a star on whatever puzzle I worked.
     
    EmonyDax, Dec 7, 2016
    #2
  3. SoleBranch54749
    SoleBranch54749 Guest
    Lost points and collections How can I recover?

    Program was locking up consistently. Followed instructions to delete and reload program. I had amassed almost 1,900,000 points.

    Now point total is 815130. Many of the classic jigsaw puzzles were not recovered. All completed June daily challenges were lost.

    How can I recover lost points and classic jigsaw puzzles that were completed or in progress that had been earned? I am not amused at all of the problems that have been reported and not repaired in nearly 4 years.
     
    SoleBranch54749, Dec 7, 2016
    #3
  4. CrackersBroom0 Win User

    Microsoft Jigsaw - updated on Aug 5, 2020 automatically and now it's a mess

    Thanks. I did uninstall and reinstall, but I had lost all my purchases; the backgrounds are few and awful; and the puzzle was too small to enjoy.
  5. EmonyDax Win User

    Jigsaw crashes at completion of puzzle

    I tried your link to more complex technical issues. My problem wasn't in the list. Your second link tried to sell me all the puzzles I've already purchased. I started in the Xbox Insider Program Forums a couple of days ago. All I got out of that was
    a suggestion to use the Facebook site. So, here I am. If you go back to the forums starting on 28 March 2017, you'll find that I wasn't the only person who had this problem. It was widespread. For about a month, I followed suggestions that the other posters
    received. Some had success; most had failures. I got fed up and found my work around. Work a puzzle. Let it crash. Reload and work another puzzle. I uninstalled Jigsaw Premium then re-installed. All of my accumulated puzzle sets were gone. I could
    go reload any of them without further payment. I can rework any of those puzzles without crashing. However, they do show that they've been worked. I have bought a few new sets. They are the ones that crash upon successful completion of a puzzle. After
    I reload, the box is marked with a star on whatever puzzle I worked.
  6. KennethReid Win User

    Microsoft Jigsaw Puzzle

    I have the same problem. When I first got Windows 10, I had no problems downloading any of the puzzles. I had to reinstall Windows 10 about 2 months ago, and since then, I have not been able to download any of the puzzles (99.5% of which I had already purchased
    with points). When I try to download any of the puzzles, it crashes.
  7. Real Dangerr Win User

    Puzzle

    This may not be a actual puzzle game but Resident Evil had a few puzzles in the game that was difficult.
  8. timothycollins Win User

    Batman Beyond

    After working on some of these darn puzzles in Arkham City, I had better be able to do that to the Riddler pretty soon... that's all I can say.
Thema:

Lost puzzles after I had to reload the game. I had purchased all of the puzzles too.

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