Lost Profile Info

Hey there Lunatic,

Sorry to hear you are running into this problem. In this case it really just looks like you are logging in using the wrong email address. If this was the correct email address it would not have you enter new account information.

Go ahead and follow the steps on the following support article for more help with this specific situation.

Find your Microsoft account email address

If you continue to run into problems then I would advise you
Contact Xbox Support
for more assistance in recovering the account. If you have up to date security information you should not have a hard time recovering the account.

Give this a try and let us know if this has helped.

Hey there GfMemo,

Sorry to hear that you've been dealing with the situation you've found yourself in.

However, we already attending to your completely unrelated issue on
this thread .

Although you do not like the answers you have been given it is against the Xbox Forum Guidelines to cross post across threads to get more attention to your issue.

Please refrain from doing so in the future.

Thanks.

Hey there Lunatic!

Sorry to hear that you're dealing with this issue.

Now, we were having a service alert at the time that you posted this thread, but it has since been resolved. That being said, I would suggest trying a power cycle of the console as outlined in

How to restart or power cycle your Xbox One Console.

If your account still comes up with nothing, then I would suggest removing the account and then redownloading like in

How to add or remove a Microsoft account on Xbox One.

When you get a chance, give that a shot and let us know how that helped.

Thanks for reading!

Yo. I'm on the same boat. I lost everything on my little brothers account. Basically everything you can think off including the email was reset to like new. Don't listen to Crystal. You are not using the wrong email. I also used the same exact email associated
with the account. (By brother only has one) and it resetted everything. Right now. I'm just waiting. Supposely they say it has been fixed. BS. There is tons of people still having trouble. I'm just hopeing my account is still somewhere in their server. Hopeing
it didn't get wiped out. Can't figure out HOW an account can get wiped out from their servers. Little bro lost EVERYTHING. Gamer score. Black Ops 4 progress. His emblems. His guns. His skins. His Pass. His character progress.

Not happy with Microsoft. NOT Happy AT ALL RIGHT NOW.

If you lost your offline profile or don't remember the info to redownload it, there is nothing that can be done. Save games cannot be transferred to another profile.