Lost points and collections How can I recover?

Hey there QuacksXD,

Thank you for reaching out to us on the forums in regards to the account you are attempting to recover. I understand that you are attempting to get into your account for specific reasons, these are accounts that we spend countless hours on. With that being
said, the only way to recover these accounts is going to be through the self help options we have online, I will link them below just incase you are missing anything.

• Recover and reset your lost Microsoft account password
• Microsoft Account Recovery Form

If you are able to recover your account then I would advise that you update your security information so that you never run into this problem again. It is always a good idea to keep this information updated just incase a password is ever forgotten.

I hope this helps.

I had this happen to me one time, it is a pain when it happens, follow the information the Microsoft agent gave you and you should be fine! make sure once you get in to set up a back up email address!

That is what I have done. Although I don't feel too good about letting this go.

I had the hardest time having them take it off his account; because they wanted him to call.

But It's hard to get someone else to cancel something they are getting for free! (the reason this can come to my attention now, is because he has finally had his internet reconnected to be astounted to find he still has Gold membership)

How did I not notice the charges?

That is where it gets even more complicated (to almost disbelief)

the reason I haven't been checking my statements, is because my CC is brand new.

And the CC that I did all this with was set to expire the exact month I paid for the 1-month.

I thought that there was no need to worry for the subcription would have to cancel, for how would they charge my new CC.

It turns out that XboxLive has managed to force the charge through, and have the subcription follow onto my new CC.

So I asked them why they would be able to charge me without have proper, up-to-date CC info. They said because we didn't want to completely cancel your subcription.

Visa has said they won't refuse charges unless I have written agreement that I refused monthly renewal.

The only way you'll get your money back on this is to have your friend pay you back. Also, if it has been a few months how could you have not noticed the charges coming off your card. Do you not read the invoices the credit card company sends you?