Lost points 30,000+ points

Hello ReBorn Shocks,

From the FAQ:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?



You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making qualifying digital purchases in the Microsoft Store. For full details on the Rewards available, please see the Terms and Conditions.

Activity done before being a Rewards member is not eligible for Rewards. Since you have not had any MyAchievements promotions since you registered on the fourth of October, you are not eligible for Gems from going up a MyAchievement rank.

Hi JCohen. The Xbox One S purchase offer was only available to select members. You only qualified for the 30,000 Credits upgrade offer.

Hello Heyzues781,

Credits are not immediately placed into your Microsoft Account on completion of an offer. It takes time to process Credits for deposit. Credits are initially placed as pending in your Rewards Account. These pending, un-deposited Credits can be reviewed from
your MyStatement on the MyRewards page. I see that both your 15,000 for the Design Labs controller offer and your Rewards Story completion are currently pending in your account.

These pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
deposit the following month. Since your Credit events were around the 21st, you should expect to see them deposited as usable currency into your Microsoft Account in the mid-month deposit cycle in January.

Hello Casper32246,

The Watch_Dogs 2 offer is for hard (phsyical disc) copy purchases made off of MicrosoftStore.com. You should receive two punches on the Games on Demand punchcard, but your digital purchase of Watch_Dogs 2 will not complete the Watch_Dogs offer. Transactions
take up to 96 hours to be processed, so your punches should appear sometime over the next 4 days or so.

Hello ReBorn Shocks,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website. We see that this gamertag has never
had any Xbox Live Rewards Credits.