Lost parcel

Discus and support Lost parcel in XBoX on Consoles to solve the problem; I Returned a design lab controller due to fault. The replacement/repaired item has been lost by the courier (i have proof of this via email). I... Discussion in 'XBoX on Consoles' started by Bully90, Oct 11, 2020.

  1. Bully90
    Bully90 Guest

    Lost parcel


    I Returned a design lab controller due to fault.

    The replacement/repaired item has been lost by the courier (i have proof of this via email). I contacted support last week and they put me down for a call back Monday just gone. I haven’t received a call so called them again yesterday and have again said
    that they will put me down for a call back but couldn’t give me a timeframe of when this could be. The only other advise was to access support.Xbox.com/help but there isn’t an option (that I have seen) for lost items and the service/repair/warranty section
    doesn’t allow me to speak to anybody.

    My order is also classed as “completed” as the courier has delivered, just not to the right address.

    does anybody have any solutions as to what to do?

    :)
     
    Bully90, Oct 11, 2020
    #1
  2. Bully90 Win User

    Lost parcel

    Thanks Zed. Wasn’t aware could do this.

    Appears that I have made some progress with the 3rd agent I spoke to so thanks for your advice.
  3. Bully90 Win User

    Lost parcel

    Thanks for the reply.

    I’ve not been able to get hold of anybody via online chat, only automated and then its a case of that telling me i need to access service centre.

    can’t say im thay confident I am down for a call. The woman i spoke to had me on hold more than not trying to ask people what she needs to do.
  4. Porschesgt10 Win User

    Lost parcel

    If you go to live chat then type speak with an agent.

    Should put you through to a person.

    Zed
  5. Eden0032 Win User

    Lost parcel

    Hi there,

    My advice is to wait for the second call back. If that doesn't happen, go on Live Chat again and explain the situation. They may escalate the case to be reviewed by a supervisor.

    -
  6. o Carano o Win User

    Been Unlucky Twice With Shoptonet Recently

    Only 10 'working' days before I can claim for a lost parcel now!... Yawn.
Thema:

Lost parcel

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