Lost over 17,000 Gamerscore. Please help fix

Discus and support Lost over 17,000 Gamerscore. Please help fix in XBoX on Consoles to solve the problem; I have been directed here from Xbox support, and was told a programmer would be able to fix my problem. My file number is 1390098015. I have a lot of... Discussion in 'XBoX on Consoles' started by Taskforce Panda, Jun 28, 2017.

  1. Lost over 17,000 Gamerscore. Please help fix


    I have been directed here from Xbox support, and was told a programmer would be able to fix my problem. My file number is 1390098015. I have a lot of information to provide, so sorry about this.

    My name is Patrick. I'm a 29 year old disabled veteran and full-time student. My gamerscore is randomly 17,000 points less than what it was. I grinded very hard to get my gamerscore over 100,000. Now, for no reason, it is 88,645. Yesterday, I clicked on
    my achievement page on the xbox one, and every game said 0/0. I restarted my console, and then the achievements were all there, as they should be, but the total gamerscore still says only 88,000. I took a calculator and literally tallied up every achievement
    I have, checked my math twice (as well as photographing my math) and got a total of 105,768 (17,000 points higher than what it says now).

    I contacted xbox technical support, who have never heard of this happening, and said they will call back tomorrow. They didn't. When I called back today, a man told me that the xbox enforcement team had to have done this, and that they must have evidence
    that I am a cheater. His manager, Ceaser, told me that the xbox enforcement team does this all the time, and does not need to file a report. I checked the enforcement website and verified that there had been no action taken. The next person I spoke to over
    the phone told me that the xbox enforcement team would've sent a notification, and confirmed with me that this was not an action taken by the enforcement team, and that I would need to find a programmer through forums.xbox.com in order to have this resolved.
    An xbox ambassador has seen my previous post and has confirmed by looking at my achievements that my gamerscore was clearly not wiped by the enforcement team. I know it is a lot to ask, but if one of you awesome programmers could look at my achievements and
    tally them up, you will see that it should add up to over 105,000.

    I have a picture of my gamerscore from exactly 56 days ago, when I first broke 100,000. Since then, I have accumulated approximately 5,000 GS. I tried hard reset, removing and adding my account, signing in and out, resetting router, and wasting my breath
    on the phone with support.

    Here's a pic of exactly 56 days ago...

    Lost over 17,000 Gamerscore. Please help fix [​IMG]

    And here is a picture of my gamerscore today...

    Lost over 17,000 Gamerscore. Please help fix [​IMG]

    The only advice I've gotten is to wait and see, but I saw on the forums that someone had this exact problem a few years back and was never resolved, and they had waited 12 days before posting. Please help.

    :)
     
    Taskforce Panda, Jun 28, 2017
    #1
  2. Rewards Credits STILL not deposited

    Yet again, no rewards credits have been deposited. Please fix this. I have over 17,000 credits to be deposited.
     
    Capt J Wesker, Jun 28, 2017
    #2
  3. JIMTITANIC
    JIMTITANIC Guest
    Gamerscore

    I'm having an issue with my gamerscore,i lost over 10,000 points please help.
     
    JIMTITANIC, Jun 28, 2017
    #3
  4. Daft Badger
    Daft Badger Guest

    Lost over 17,000 Gamerscore. Please help fix

    Making duplicate threads about the same subject is against forum rules as is posting reference numbers,they are for phone/chat support only.

    You already have a thread
    here


    Support have given you the incorrect info

    As I've told you over xbox live today it's either a glitch that will correct itself within a few days or a Gamerscore reset as you have a questionable achievement on Halo 3
     
    Daft Badger, Jun 28, 2017
    #4
  5. Daft Badger Win User

    Lost over 17,000 Gamerscore. Please help fix

    Making duplicate threads about the same subject is against forum rules as is posting reference numbers,they are for phone/chat support only.

    You already have a thread
    here


    Support have given you the incorrect info

    As I've told you over xbox live today it's either a glitch that will correct itself within a few days or a Gamerscore reset as you have a questionable achievement on Halo 3
  6. Smwutches Win User

    Gamerscore lost, over 300k! PLEASE HELP.

    If they're related to Xbox One games, then it is just the bug. That's happened randomly since the One was released. The only thing you can do is wait for it to fix itself which usually takes a few days.
  7. jbaubs Win User

    Xbox One Preview Program help

    also, I forgot to say my friend with a similar clean record, but a gamerscore of ~17,000 was accepted from the same wave of invites (the same guy invited both of us)
  8. Hoarder22 Win User

    Gamerscore reset after playing Mass Effect 3?

    i've lost over 52 thousand gamerscore as well!!!!
  9. DarkJediBeavis Win User

    Gamerscore reset after playing Mass Effect 3?

    Obviously they fixed this since every poster on here has the gamerscore they say they lost.
Thema:

Lost over 17,000 Gamerscore. Please help fix

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