Lost my year of xbox live

I have been on live since the project gotham 2 days on xbox live my current account was approaching 8 years before my tenure was lost along with many other people. I also had another account for a couple of years.

Also been around the forum for years

I just lose the left over months? Nothing can help?

Hi Shadow_845! My name is Ricardo an independent advisor ready to help you with this situation!

Xbox game pass is not refunded automatically, you must request the refund for it to happen

When you purchased the Game Pass Ultimate subscription, your Xbox Live Gold was converted to Game Pass Ultimate, Before making this conversion, the system asked you if you wanted it and informed you that it could not be reversed, To finish the purchase you had to accept the conversion, this causes that if you refund or cancel Game Pass Ultimate, you also lose the time that was converted from Xbox Live Gold

I understand if you feel that the answer is not what you expected, have a great day

I never requested the refund. I am not sure why it would refund it and now the mistake has lost me months of gold.