Lost my Xbox Live Gold tenure

PaulDeee · Feb 14, 2018

My account lapsed for about a week, when I renewed my xbox live gold I lost my tenure of around 15 years. I contacted support and they said it would not come back. Can anyone shed some light on this for me? Any experience with it coming back after a certain
amount of time? Thanks

:)

Im Geforce · Feb 14, 2018

Xbox live tenure

my xbox live gold memership expired 3 or 4 month ago, since june 1 y renewed for a 12 month, pero my tenure didnt show my years, so wtf, and i started a chat support, and says to me i lost my tenure with te new xbox live conditions.. this is so stupid, and
i want my *** tenure years back<!

FishyCrab · Feb 14, 2018

Xbox live tenure

I have a problem with my tenure years. I just recently lost gold but after a week I got a 12 month Xbox live gold trial. When I looked at my tenure years on the Xbox one it was gone, but on the 360 it still shows the 5 years of gold I had. Will the 5 year
mark of gold for my tenure come back on the xbox one overtime like 30 days that I've been hearing? Please someone respond back.

Smwutches · Feb 14, 2018

Tenure doesn't reset. It can sometime take about a month for it to show up again though.

PaulDeee · Nov 1, 2018

Ok thanks for replying, I opened a chat with xbox support and the person told me my "years active" would never come back. It seemed odd.

Listed mia 510

Actually Lost your wrong This person could recieve help from Miss Ermine and her team in the support section. They are simply in the wrkng section.

But i guarantee the tenure on the OPs profile is correct.

The tenure is no longer the number of years you have been on xbox live. The tenure number now corresponds to the number of accumulative years the profile has been Gold.

My account active and gold since 2008 and it displays a 6.

OPs profile avtive since 2008 gold for only 2 of those years.

onyxishere

However, at the beginning of the 360's run tenure was cancelled out if you lost your Gold membership for any length of time. It has only been within the last few years (since 2009) that tenure was kept stored if you reverted to silver for a length of time.
You can read more about it at Major Nelson's blog

majornelson.com/.../xbox-live-tenure

MisterFizzle

Hi Linux,

The reason for this is that the way that we calculate tenure has changed. It used to be that you accrued tenure for all of your time on LIVE but now tenure is calculated using the time that you are a Gold member. This also does not include free trial Gold memberships.

One year of tenure is 365 of Gold. It does not have to be consecutive and you don't lost tenure by going silver, but you have to accumulate a total of 365 days total. For instance if I got a Gold membership today, on 8/24/2014 I would have a tenure of 0. On
8/25/2013, I would have a tenure of 1.

MisterFizzle

Hi CReaToR,

As is mentioned in that sticky there

Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

Only the paid Gold membership time builds toward your tenure, trial subscriptions and free subscription time does not add on to your tenure count.

HassanB

Hi,

Microsoft has changed how tenure is calculated. See below:

Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase
only when the year of Xbox LIVE Gold time has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

Lost my Xbox Live Gold tenure