Lost my profile after reinstalling forza horizon 4

Discus and support Lost my profile after reinstalling forza horizon 4 in XBoX Games and Apps to solve the problem; After i format my pc, i reinstalled fh4 and log in with my email that i bought the game, they forced me to create a new gamertag, and the gamertag that... Discussion in 'XBoX Games and Apps' started by PaulPhilip, Aug 16, 2019.

  1. PaulPhilip
    PaulPhilip Guest

    Lost my profile after reinstalling forza horizon 4


    After i format my pc, i reinstalled fh4 and log in with my email that i bought the game, they forced me to create a new gamertag, and the gamertag that i played before just gone forever. why is this happening ?

    i played online and sync all the time. but dont have any option to get back my profile.

    :)
     
    PaulPhilip, Aug 16, 2019
    #1
  2. PaulPhilip Win User

    Lost my profile after reinstalling forza horizon 4

    so what should i do when the only option is the create a new profile when i enter the game ? i dont think thats my problem.
  3. PatriotSH529 Win User

    Lost my profile after reinstalling forza horizon 4

    You could try resetting the password for your Microsoft account, it may have been hacked.
  4. XBF Brad A Win User

    Lost my profile after reinstalling forza horizon 4

    Hi Paul,

    Thanks for the clarification. If you are needing to create a new gamer tag then you are signing in with something that is different than your original account. As stated above, you may want to request a call from support.

    Thanks,

    Brad
  5. Onyx Is Here Win User

    Lost my profile after reinstalling forza horizon 4

    Sorry to hear it. Sounds like you accidentally created an account overtop your existing one. Please contact support for more assistance with this
    https://support.xbox.com/contact-us
  6. choppyseize Win User

    Lost my profile after reinstalling forza horizon 4

    Formatting your PC wouldn't have anything to do with the profile. It really does sound like created another account overtop of the old one. I don't think there is a way to recover that.
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Lost my profile after reinstalling forza horizon 4

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