Lost my profile after reinstalling forza horizon 4

PaulPhilip · Aug 16, 2019

After i format my pc, i reinstalled fh4 and log in with my email that i bought the game, they forced me to create a new gamertag, and the gamertag that i played before just gone forever. why is this happening ?

i played online and sync all the time. but dont have any option to get back my profile.

:)

PaulPhilip

so what should i do when the only option is the create a new profile when i enter the game ? i dont think thats my problem.

PatriotSH529

You could try resetting the password for your Microsoft account, it may have been hacked.

XBF Brad A

Hi Paul,

Thanks for the clarification. If you are needing to create a new gamer tag then you are signing in with something that is different than your original account. As stated above, you may want to request a call from support.

Thanks,

Brad

Onyx Is Here

Sorry to hear it. Sounds like you accidentally created an account overtop your existing one. Please contact support for more assistance with this
https://support.xbox.com/contact-us

choppyseize

Formatting your PC wouldn't have anything to do with the profile. It really does sound like created another account overtop of the old one. I don't think there is a way to recover that.

Lost my profile after reinstalling forza horizon 4