Lost my jigsaw puzzles plus my points earned

Heya!

To be sure everything is set up properly with the game and the app has not corrupted a file let's reset them.

To do this, sign out of the Xbox app and then follow these steps:

1. Open the settings app.
   
2. Navigate to System/apps.
   
3. In the system sub-menu, navigate to Apps and Features
   
4. Search for the app in question.
   
5. After selecting the app, select advanced options.
   
6. Tap reset.
7. You may now re-open the app once more
   

Be sure to do this for both the Xbox app and the Game.

Post back and let us know how that goes!

I uninstalled jigsaw, then re-installed. This solved my problem and all my points and puzzles were restored. Thank You

Thanks for your reply! Yes, I did a manual check for Windows updates (twice) & installed the 3 optional ones, which were the only ones showing outside of my system's Automatic Updates. I also checked into doing a System Restore (all this for a game!) to
prior to 08.21.2014 (when I purchased the 10 puzzle collections), but my system only displayed 1 restore point, that of the previous day's Windows update, & would not give me the option of choosing an earlier date. All 4 of my other MS/Xbox games sign in
immediately, seamlessly, & effortlessly. MS Jigsaw is the only game suffering this issue.

Since MS Jigsaw will let you play outside of Xbox Games (which as of Mon., 08.25, it still will not sign into), I spent the majority of Sunday re-earning all of my Daily Challenges (a marathon session of re-earning 24 days x 3 challenges each) & Jigsaw Jam
points, some of which I traded in on 1 puzzle collection. (I will never spend real money on this ever again.) So, now I have recovered almost all of my points & achievements which I lost (& which MS Jigsaw will save outside of Xbox Games). However, I really
would like to recover all of my puzzle collections which I purchased (& which apparently caused this issue). Is there any possible way that the collections that I have already purchased can be recovered into my "outside of Xbox" program, so that I can recover
the money I spent? Thanks for your help!

Thank you for your reply.



I followed your suggestion as follows:



1. my jigsaw screen has no horizontal line button on the top left corner, so i clicked button on top right corner and login xbox account.



Some puzzles will appear at this point, but not when i start logon mode. So, i play this one first. and closed jigsaw.



2. Start jigsaw in logon mode, Puzzles that were previously not displayed are still not shown, and progress data in logoff mode is not displayed. Progress data from step 1 is displayed.



log off Jigsaw again, and all puzzles and progress data displayed again.



3. I tried step 1,2 again. This time I played a puzzle that was also displayed when starting in logon mode. and i got same result.

----

I'm starting to wonder if this is a game points issue.



At the time of my first question, my game points were as follows:



point when start logoff mode = a

point when start logon mode = b

point for puzzles that not displayed when start logon mode = c



a = b - c



So I downloaded the puzzles that not displayed in logon mode. However, The game points in logon mode and logoff mode were not the same.



This seems to be because the game points earned when playing in logon mode are added.



Anyway, I repeated the steps again in this situation, but the result was the same.



Will I have no choice but to replay all the puzzles in logon mode?

Hello I suggest contacting an official agent so they can further investigate this. https://support.microsoft.com/en-us/contactus/