Lost my Gold subscription

Discus and support Lost my Gold subscription in XBoX on Consoles to solve the problem; A few days ago I logged on to play some online multiplayer in TF2, only I couldn't. At first I thought it was a problem with that game specifically so... Discussion in 'XBoX on Consoles' started by FaintJoey780073, Jan 6, 2017.

  1. Lost my Gold subscription


    A few days ago I logged on to play some online multiplayer in TF2, only I couldn't. At first I thought it was a problem with that game specifically so I searched for help on their forums. The problem seemed common, with a few other users complaining that
    they also couldn't access MP in that game. Some solutions were suggested and I tried them all. The last one was to delete my profile, restart my console, and then re-download my profile. After doing that I noticed I was unable to play any game online because
    my Gold subscription was mysteriously gone. I went to settings and checked my subscriptions; it says I still have a Gold subscription. It auto-renewed in November last year so I only got two months of value from a whole years worth of payment.

    I then tried to play Rainbow 6, but was told I don't have a Gold subscription. It asked me if I wanted to buy one so I clicked "yes." When selecting a payment option, a pop-up window appeared and told me my Gold subscription was past due. It is? Then why
    was I able to play online for two months if my subscription had expired? When I went to my Microsoft account, it says the payment for this year's subscription is "pending." What? It was working fine for Nov and Dec 2016. Is there anything I can do on my end
    to fix this problem.

    :)
     
    FaintJoey780073, Jan 6, 2017
    #1
  2. Eisnacken01
    Eisnacken01 Guest
    GOLD SUBSCRIPTION LOST

    I lost my GOLD subscription by promoting from child to adult. I want want my subscription back!!!!
     
    Eisnacken01, Jan 6, 2017
    #2
  3. Daft Badger
    Daft Badger Guest
    Lost my Gold subscription????

    You would need to contact support as they are the only ones who can deal with billing issues
    support.xbox.com/.../contact-us

    In future it's always best to start your own thread instead of bumping old ones.
     
    Daft Badger, Jan 6, 2017
    #3
  4. PhilJordan5 Win User

    Country/Region

    i changed and lost my 11 months left of gold subscription !!!!!!!!!!!
  5. Daft Badger Win User

    Lost my Gold subscription????

    You have a gold sub according to your gamercard.You can't use trials on an xbox live profile that already has a gold sub.
  6. Daft Badger Win User

    Lost my Gold subscription????

    You would need to contact support as they are the only ones who can deal with billing issues
    support.xbox.com/.../contact-us

    In future it's always best to start your own thread instead of bumping old ones.
  7. Ninjaerik Win User

    Lost my Gold subscription????

    um i have something really weird when i turn on my xbox and try to sign to my live acoount it says i need to catch up on payments when i ended the payments taken out of my bank account. can anyone help its been going on since december.
  8. Bholstead Win User

    Can't sign in/ download my profile

    My account has lost my subscription to xbox live gold. Has anyone had that problem?
Thema:

Lost my Gold subscription

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