lost my fallout 4 download code for fallout 3 can you help ?

Hello! I bought The consol with fallout 4 cd at the time fallout 4 was relesed and I got the code for fallout 3 with it. Fallout 3 is an xbox 360 game from The start could that be a problem trying to download to xbox one?

Makes no sence selling a box with fallout 4 to xbox one and a redeem code for fallout 3 to xbox 360 😑👈

According to Bethesda,

• If you Pre-order Fallout 4 as a download through the Xbox Store, Microsoft will send you a code within 7-10 days to download The Xbox 360 version of
  Fallout 3.
• Pre-order Fallout 4 at retail, and you'll receive the
  Fallout 3 download code when you pick up your physical copy of
  Fallout 4.

Same here with an Fallout 3 download code, which was included in Fallout 4. Hopefully Microsoft can fix this as soon as possible.

Also downloaded fallout 4 and 12 days later still no fallout 3 code

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: 11/22/2015

Issue:

“I have not received my Fallout 3 code after 10 calendar days.”

When I put in the Fallout 3 code Fallout 3 was not credited to my account

I purchased Fallout 4 in an Xbox One Bundle from the Microsoft store

I have contacted customer service several times about this issue and my reference number is
[Mod Removed]

The code was apparently used by be on 12/15/2015, but when the Microsoft Tech team reviewed my account they saw that my account was not credited with the download of Fallout 3. Therefore, I am requesting a new Fallout 3 code.