Lost Main Account Access

Hello JuniorMedina84,

Thank you for your post. I understand you are experiencing an issue attempting to play games on your Xbox that have been installed by an account you no longer have access to. In order to play games on a console that were installed and owned by another account
is if said account has set their profile as home. For more information, check out this article:

My Home Xbox.

In order for you to access the games on your original account it must be recovered. To recover your account, please check out this article:

Account Recovery and for further assistance, please use our
Contact Us portal to speak to an agent.

I hope this information helps.

Hello! Have you tried resetting your password of your main account? You can reset it here. Be sure to check your email too
to see if you've had any unauthorized access to your account.

For this issue you should contact the phone live support:

0800 181 2968

For more info on German live support:

http://www.microsoft.com/germany/newsroom/xbox/topthema_pressemeldungdetail.mspx

You can't

If you lost access to your account you have to call support or fill out the lost access to my account form at accounts.Microsoft.com

Hi Michael,

"6. Enter the password for the Microsoft account that is currently associated with your gamertag and select Sign in."

I cannot proceed past this step, as I don't have the password to the Microsoft account associated with my gamertag.

Thanks though